Terms & Conditions

1. Introduction

Welcome to Themehigh. These Terms and Conditions ("Terms") set out the rules and conditions that apply when you visit our website at www.themehigh.com , create an account, purchase a product, download software, or use any of our services.

These Terms form a legally binding agreement between you ("you" or "the user") and Themehigh ("Themehigh", "we", "us", or "our"). Please read them carefully before using our website or making a purchase.

These Terms apply alongside our Privacy Policy, Support Policy, Refund Policy, License Policy and Affiliate T&C. Where relevant, those policies are referenced within this document.

2. Acceptance of Terms

By visiting our website, creating an account, or completing a purchase, you confirm that you have read, understood, and agree to be bound by these Terms.

If you are purchasing or using our products on behalf of a company or organisation, you confirm that you have the authority to bind that entity to these Terms.

If you do not agree with any part of these Terms, kindly refrain from using our website or purchasing our products.

3. Account Registration and Responsibility

To purchase and download our products, you must create an account on www.themehigh.com. When registering, you agree to:

• Provide accurate, current, and complete information
• Maintain the confidentiality of your password and account credentials.
• Accept responsibility for all activities that occur under your account.
• Notify us immediately at support@themehigh.com if you suspect unauthorised access to your account.

You may not share your account with others or allow third parties to access your account. Each account is for the use of one individual or organisation only.

4. Products and Services

Themehigh offers Free and Premium Wordpress / WooCommerce plugins as digital products. Our current product range includes plugins for checkout customisation, product pages, email customisation, shipping, payments and more.

We also offer:

• Plugin bundles — multiple plugins sold together at a discounted price.
• Build Your Own Bundle (BYOB) — a customisable plugin bundle.
• Free versions of selected plugins — available on the WordPress.org Plugin Repository.

Product features, specifications, and availability may change from time to time. Themehigh reserves the right to add, modify, or discontinue any product or feature at its discretion.

4.1 Product Compatibility

Themehigh plugins are designed to work with WordPress and WooCommerce. However, our plugins operate within a complex ecosystem that includes:

• WordPress core versions
• WooCommerce versions
• Your active theme
• Your hosting environment and server configuration
• Other plugins installed on your site

Themehigh tests our plugins against current stable releases of WordPress and WooCommerce. However, we cannot guarantee compatibility with every possible theme, hosting environment, server configuration, or third-party plugin combination.

4.2 Product Updates

While your license is active, you are entitled to receive software updates for your purchased plugin. Updates may include:

• Bug fixes and security patches
• Compatibility improvements for new WordPress and WooCommerce versions
• New features and enhancements

Updates are delivered via the WordPress admin dashboard. Themehigh recommends keeping your plugins updated to ensure compatibility and security.

We may release updates at our discretion based on WordPress/WooCommerce releases, security needs, and product roadmap.

5. Digital Product Delivery

All Themehigh products are delivered digitally. Upon completing a purchase:

• You will receive an order confirmation by email
• Your license key will be delivered to your registered email address and to 'My Account' on the Themehigh website
• Your product download will be available in 'My Account' on the Themehigh website
• Plugin updates will be available via the WordPress admin dashboard while your license is active
• Other fixes will be available through the Renewal of license

Please double-check your email address at checkout, as Themehigh isn't able to resolve delivery issues caused by an incorrect email being entered at the time of purchase. If you don't receive your order confirmation or license key, just reach out to us at support@themehigh.com and we'll help sort it out.

As all products are digital downloads, they are available immediately upon purchase. By completing your purchase, you acknowledge that delivery has been initiated, and you request immediate access to the digital content.

6. License Keys and Usage

We issue a unique license key for every plugin you purchase, which is required to receive updates and support. License terms including permitted use per license tier, staging/development site activation, restrictions, and what happens on expiry are detailed on our Licenses page.

7. Subscription, Renewal, and Billing

7.1 Auto-Renewal

Themehigh licenses are sold on an annual basis. Unless you cancel before your renewal date, your license will automatically renew for a further 12-month term and the applicable renewal fee will be charged to your original payment method.

7.2 Renewal Pricing

Themehigh reserves the right to update renewal pricing. Where prices change, we will notify you in advance of your renewal date so you can make an informed decision before any charge is processed.

7.3 Payment Failure

If a renewal payment doesn't go through, we may need to pause access to updates until the payment is sorted out. Your installed plugin will continue to function on your website.

Contact: Support@themehigh.com

7.4 Payment Methods

We accept payments through approved third-party payment processors including Stripe and PayPal. By completing a purchase, you authorise the applicable payment processor to charge your selected payment method for the purchase amount .Themehigh does not store your payment card details. All payment data is handled directly and securely by Stripe or PayPal.

In detail it is mentioned on our Privacy Policy.

8. Cancellation

You may cancel your auto-renewal at any time before your next renewal date by:

• Logging into your account at www.themehigh.com and updating your subscription settings.
• Contacting us at support@themehigh.com with your order details

Cancellation will prevent future renewal charges. It does not entitle you to a refund of any fees already paid for your current license term, please refer to our Refund Policy for more details. Please review our Refund Policy for refund eligibility.

After cancellation, your license will remain active until the end of your current paid term. Once the term ends, you will no longer receive plugin updates or support, though your installed plugin will continue to function on your website.

9. Refund Policy Reference

Themehigh offers a 30-day refund policy on eligible purchases. Full details of our refund eligibility criteria, non-refundable scenarios, and the refund process are set out in our Refund Policy at: www.themehigh.com/refund-policy/ By purchasing a product, you agree to the terms of our Refund Policy.

10. Support Services

Themehigh provides customer support for active license holders. The scope, channels, and terms of our support service are fully described in our Support Policy at: www.themehigh.com/support-policy/

Support is available to customers with an active license. If you voluntarily share administrative credentials or site access with our support team, you:

• Confirm you are authorised to share those credentials
• Acknowledge that you do so at your own discretion

Themehigh will not retain administrative credentials beyond what is needed to resolve your support request.

11. User Responsibilities

As a user of Themehigh's website and products, you are responsible for:

• Providing accurate account and billing information
• Maintaining the security of your account credentials
• Ensuring your WordPress, WooCommerce, and hosting environment are kept up to date
• Complying with all applicable laws when using our products
• Taking regular backups of your website before installing or updating plugins
• Using our products only for lawful purposes

Themehigh is not responsible for any loss or damage resulting from your failure to maintain account security, keep your environment updated, or take appropriate backups.

12. Prohibited Use

You may not use www.themehigh.com or any Themehigh product to:

• Violate any applicable law, regulation, or third-party rights
• Resell, redistribute, sublicense, or share license keys with unauthorised parties
• Reverse engineer, decompile, or extract source code from any Themehigh plugin
• Interfere with or disrupt the operation of our website or servers
• Attempt to gain unauthorised access to our systems or other users' accounts
• Submit false, misleading, or fraudulent information
• Post reviews, comments, or content that is defamatory, offensive, illegal, or infringing
• Use automated tools (scrapers, bots, crawlers) to access or extract content from our website
• Use our brand name, logo, content, or trademarks without prior written permission

Any violation of these restrictions may result in immediate suspension or termination of your account and license, and may expose you to legal liability.

13. Intellectual Property

13.1 Themehigh Ownership

All intellectual property rights in and to the Themehigh website, products, plugins, code, design, documentation, branding, trademarks, and any updates or enhancements are and shall remain the sole property of Themehigh.

Purchasing a license grants you the right to use the plugin as described in these Terms. It does not transfer any ownership rights to you.

13.2 GPL Notice

Themehigh plugins are built on top of WordPress and WooCommerce, which are licensed under the GNU General Public License (GPL). The PHP portions of our plugins comply with GPL requirements. Our proprietary CSS, JavaScript, images, and other assets remain the exclusive property of Themehigh and are not covered by the GPL.

13.2 Trademarks

"Themehigh" and the Themehigh logo are trademarks of Themehigh. You may not use our name, logo, or trademarks in any way that implies endorsement, affiliation, or partnership without our prior written consent.

14. User Content and Feedback

14.1 Reviews and Comments

You may submit reviews, ratings, comments, or other content on our website. By submitting content, you confirm that it is accurate, not defamatory, not illegal, and does not infringe any third-party rights.

Themehigh reserves the right to moderate, edit, or remove user-submitted content at our discretion without notice.

14.2 Feedback and Suggestions

If you provide Themehigh with suggestions, ideas, or feedback about our products or services, you agree that Themehigh may use such feedback freely and without any obligation or compensation to you. You grant Themehigh a perpetual, royalty-free, worldwide licence to use and incorporate your feedback in any way.

15. Termination or Suspension of Access

Themehigh reserves the right to suspend or terminate your account and/or license at any time if:

• You violate any of these Terms
• You engage in abusive, threatening, or harassing behaviour towards Themehigh staff or other users
• Fraudulent or unauthorised activity is detected on your account
• You repeatedly breach our policies

Upon termination:

• Your account access will be revoked
• Your active license keys will be deactivated
• Support entitlement will end
• Installed plugins may continue to function but will no longer receive updates

Themehigh will endeavour to notify you of any account suspension or termination unless prohibited by law or where providing notice would be contrary to our security interests.

16. Disclaimer of Warranties

To the fullest extent permitted by applicable law, Themehigh products and services are provided on an "as is" and "as available" basis without any warranties of any kind, whether express or implied.

Themehigh makes no warranty that:

• Our plugins will meet every specific requirement of your store
• Our plugins will be error-free, uninterrupted, or compatible with every theme, plugin, or hosting environment
• Any errors or bugs, even if fixable by our team, will be corrected within a specific timeframe
• The results obtained from using our plugins will meet your commercial expectations

17. Limitation of Liability

To the fullest extent permitted by applicable law, Themehigh and its directors, employees, agents, or partners shall not be liable for any:

• Indirect, incidental, or consequential damages
• Loss of profits, revenue, or business
• Loss of data or website downtime
• Damages arising from third-party plugin conflicts, hosting issues, or theme incompatibilities
• Any loss or damage arising from your failure to maintain adequate website backups

In any case, Themehigh's total cumulative liability to you for any claims arising under or in connection with these Terms shall not exceed the amount you paid to Themehigh in the 12 months immediately preceding the event giving rise to the claim.

18. General Provisions

18.1 Governing Law

These Terms are governed by the laws of the United Arab Emirates.

Any dispute arising from these Terms will be subject to the courts of Dubai, UAE, unless applicable law gives you the right to bring a claim in another jurisdiction. If you are a consumer, nothing in these Terms limits any mandatory rights or protections available under the laws of your country of residence.

18.2 Dispute Resolution

Before starting formal legal proceedings, the party raising the dispute must contact Themehigh at support@themehigh.com and provide details of the issue and the resolution requested. Both parties will first attempt to resolve the dispute in good faith.

If the dispute cannot be resolved informally, the parties may agree in writing to refer it to arbitration under the rules of the Dubai International Arbitration Centre. The arbitration will take place in Dubai and will be conducted in English.

Nothing in this section prevents either party from seeking urgent court relief to protect intellectual property, confidential information, or other legal rights.

18.3 Changes to These Terms

Themehigh reserves the right to update or modify these Terms at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where reasonably practicable, notify registered customers by email.

Your continued use of our website or products after changes are posted constitutes your acceptance of the updated Terms.

18.4 Entire Agreement

These Terms, together with our Privacy Policy, Support Policy, Refund Policy, License Policy and Affiliate T&C constitute the entire agreement between you and Themehigh in relation to your use of our website and products.