Refund Policy

1. Introduction

At Themehigh, your satisfaction matters to us, and we're committed to making sure every purchase truly serves your needs. Our team is here to help you get the most out of our products.

2. We're Here to Help First

• Have a technical or sales question? Our team is happy to help, reach out anytime via quick help.
• Product still not quite right for you? Even with our team's support, sometimes a product may not fully match what you need. If that happens, we'd genuinely appreciate hearing your feedback, it helps us keep improving for everyone.

3. Our Refund Promise

We understand that not every purchase works out as expected, and we want you to feel confident buying from us. That's why we offer a 30-day risk-free refund policy, covering the amount paid at the time of purchase.

• This applies to the initial payment made for an individual plugin.
• Please note that renewal or annual licence payments aren't covered under this policy.

Whatever the outcome, we'd still love to hear your thoughts.

4. Requesting a Refund

We've tried to make this as simple as possible. Just email us at support@themehigh.com from your registered email address with:

• Your Order ID
• A brief note on why you're requesting a refund (Optional)

5. What to Expect Next

We process every refund request as promptly as we can, so you're not left waiting. Once initiated, your bank or card provider may take 5–20 days to reflect the refund, this part is simply outside our control, but we're happy to help however we can in the meantime.

For more on typical processing times, you can check:

• Stripe's refund timeline
• PayPal's refund timeline