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Choose a topic to learn more about the resources and support that are available.
The support form will ask you for additional information regarding your query depending on the option you choose.
Please make an effort to select the most correct option.
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License / Billing Questions
I have concerns/queries regarding my plugin license or billing.
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Technical Queries
I am having some technical questions regarding a plugin.
Select a plugin you need help with
Select an item you’re concerned with
We offer a 30-day risk-free refund policy that ensures repayment of the amount committed during the purchase.
If you are facing any issues, you can reach back to us so that we can check whether it is possible to fix it from our side. Please refer to the below link for more details regarding Refunds Policy.
Please note that free and premium versions are different plugins entirely. At the time when you upgrade the plugin from free to the premium version, the free plugin settings will get automatically migrated to the premium version.
Please confirm whether all the settings that you had created in the free version have been migrated to the premium version after upgrading. If so you can safely deactivate and delete the free version from your site.
Unfortunately, the lifetime license option is not available at the moment.
The subscription is billed annually. A single license is valid only for one year from the date of purchase. It allows you to access the plugin updates and support for one year.
Please note that inorder to get the updates of our plugin a valid and activated license is required. So you need to renew the license every year
Additional Resources
Sections are collections of related fields that help you to organize your fields on the checkout page. Out of the box, WooCommerce has three sections of fields (Billing, Shipping, Additional Fields) on the checkout form. The Checkout Field Editor plugin lets you add additional sections apart from the default sections to the checkout page.
To learn more about sections and their configuration, see Custom sections.
You can upgrade the license to 5 sites from your themehigh My Account page.
Please follow the below steps to achieve the same.
Login to ThemeHigh My Account
“https://www.themehigh.com/login/“.
Click on the License Keys tab.
Under License Details click on “View Upgrades”.
There you can see the available upgrades and their upgrade cost.
Click on Upgrade License under the Action to proceed further.
You can activate the license in the staging/production sites. The license can be used in any number of sites however it can be activated only on one site at a time ( for single-site license).
If the license is already activated in your live site then you need to click on the button Deactivate in your Plugin License tab to deactivate the license from the live site so that you can use it on your staging site.
You can download the plugin file from your My Account page on our website.
The below articles may help you to download and install the plugin.
https://help.themehigh.com/hc/en-us/articles/4406560989209-Accessing-your-Account-Dashboard https://help.themehigh.com/hc/en-us/articles/4406561008665-Download-And-Install-Your-Plugin https://help.themehigh.com/hc/en-us/articles/4406546358169-Manage-License
You can cancel the Auto-Renew from your themehigh My Account page. Please refer to the below screenshot for more details.
A single license is enough for a multi-site network installation. You only need to activate the license on the main site.
Please note that when the network site activation is enabled, then the license can be activated only for the main site but not for the subsites. There will be a warning on the other site’s dashboard regarding the license not being activated. You can safely ignore this warning.
To activate the license for the individual sites then the network site activation should be disabled.
Further, if you would like to activate the license on a different WordPress website at the same time, you have to buy multiple licenses.
Could you please check after removing the activation from your ThemeHigh My Account page?
1. Log in to your Themehigh My Account page.
2. From the Payment History, navigate and click on the View Licenses link corresponding to the order ID.
3. Click on the Manage Sites tab which will direct you to the Manage License page.
4. You can manage anything related to plugin activation/deactivation from here.
5. Click on Deactivate site to clear the activation.
Once the license is deactivated, try to activate it once again.
You can download the invoice from your themehigh My Account page(Payment History >> Invoice >> Click on Download Invoice).
We believe that you are using the older version of our plugin.
In order to activate the license you need to manually download and then install the latest version of our plugin from your ThemeHigh account.
While updating the plugin, the |current plugin settings will get automatically migrated to the latest version of the plugin. Since you have a much older version of our plugin we suggest you to take the backup of the plugin settings. You can take a backup of your plugin settings by copying the text from the Plugin Settings Data in the “Backup and Import Settings” option in the Advanced settings tab. So in case if the current settings are not migrated properly, you can use this backup to retrieve your older settings.
Could you please check whether you are still using the free version of our plugin?
Please note that free and premium versions are different plugins entirely and the premium version has to be installed separately.
Please verify after installing the premium versions of our plugin
Can’t find what you need?
Browse our documentation or contact support to get your questions answered.
Select an item you’re concerned with
We offer a 30-day risk-free refund policy that ensures repayment of the amount committed during the purchase.
If you are facing any issues, you can reach back to us so that we can check whether it is possible to fix it from our side. Please refer to the below link for more details regarding Refunds Policy.
Please note that free and premium versions are different plugins entirely. At the time when you upgrade the plugin from free to the premium version, the free plugin settings will get automatically migrated to the premium version.
Please confirm whether all the settings that you had created in the free version have been migrated to the premium version after upgrading. If so you can safely deactivate and delete the free version from your site.
Unfortunately, the lifetime license option is not available at the moment.
The subscription is billed annually. A single license is valid only for one year from the date of purchase. It allows you to access the plugin updates and support for one year.
Please note that inorder to get the updates of our plugin a valid and activated license is required. So you need to renew the license every year
Additional Resources
Sections are collections of related fields that help you to organize your fields on the checkout page. Out of the box, WooCommerce has three sections of fields (Billing, Shipping, Additional Fields) on the checkout form. The Checkout Field Editor plugin lets you add additional sections apart from the default sections to the checkout page.
To learn more about sections and their configuration, see Custom sections.
You can upgrade the license to 5 sites from your themehigh My Account page.
Please follow the below steps to achieve the same.
Login to ThemeHigh My Account
“https://www.themehigh.com/login/“.
Click on the License Keys tab.
Under License Details click on “View Upgrades”.
There you can see the available upgrades and their upgrade cost.
Click on Upgrade License under the Action to proceed further.
You can activate the license in the staging/production sites. The license can be used in any number of sites however it can be activated only on one site at a time ( for single-site license).
If the license is already activated in your live site then you need to click on the button Deactivate in your Plugin License tab to deactivate the license from the live site so that you can use it on your staging site.
You can download the plugin file from your My Account page on our website.
The below articles may help you to download and install the plugin.
https://help.themehigh.com/hc/en-us/articles/4406560989209-Accessing-your-Account-Dashboard https://help.themehigh.com/hc/en-us/articles/4406561008665-Download-And-Install-Your-Plugin https://help.themehigh.com/hc/en-us/articles/4406546358169-Manage-License
You can cancel the Auto-Renew from your themehigh My Account page. Please refer to the below screenshot for more details.
A single license is enough for a multi-site network installation. You only need to activate the license on the main site.
Please note that when the network site activation is enabled, then the license can be activated only for the main site but not for the subsites. There will be a warning on the other site’s dashboard regarding the license not being activated. You can safely ignore this warning.
To activate the license for the individual sites then the network site activation should be disabled.
Further, if you would like to activate the license on a different WordPress website at the same time, you have to buy multiple licenses.
Could you please check after removing the activation from your ThemeHigh My Account page?
1. Log in to your Themehigh My Account page.
2. From the Payment History, navigate and click on the View Licenses link corresponding to the order ID.
3. Click on the Manage Sites tab which will direct you to the Manage License page.
4. You can manage anything related to plugin activation/deactivation from here.
5. Click on Deactivate site to clear the activation.
Once the license is deactivated, try to activate it once again.
You can download the invoice from your themehigh My Account page(Payment History >> Invoice >> Click on Download Invoice).
We believe that you are using the older version of our plugin.
In order to activate the license you need to manually download and then install the latest version of our plugin from your ThemeHigh account.
While updating the plugin, the |current plugin settings will get automatically migrated to the latest version of the plugin. Since you have a much older version of our plugin we suggest you to take the backup of the plugin settings. You can take a backup of your plugin settings by copying the text from the Plugin Settings Data in the “Backup and Import Settings” option in the Advanced settings tab. So in case if the current settings are not migrated properly, you can use this backup to retrieve your older settings.
Could you please check whether you are still using the free version of our plugin?
Please note that free and premium versions are different plugins entirely and the premium version has to be installed separately.
Please verify after installing the premium versions of our plugin
Can’t find what you need?
Browse our documentation or contact support to get your questions answered.
Select an item you’re concerned with
We offer a 30-day risk-free refund policy that ensures repayment of the amount committed during the purchase.
If you are facing any issues, you can reach back to us so that we can check whether it is possible to fix it from our side. Please refer to the below link for more details regarding Refunds Policy.
Please note that free and premium versions are different plugins entirely. At the time when you upgrade the plugin from free to the premium version, the free plugin settings will get automatically migrated to the premium version.
Please confirm whether all the settings that you had created in the free version have been migrated to the premium version after upgrading. If so you can safely deactivate and delete the free version from your site.
Unfortunately, the lifetime license option is not available at the moment.
The subscription is billed annually. A single license is valid only for one year from the date of purchase. It allows you to access the plugin updates and support for one year.
Please note that inorder to get the updates of our plugin a valid and activated license is required. So you need to renew the license every year
Additional Resources
Sections are collections of related fields that help you to organize your fields on the checkout page. Out of the box, WooCommerce has three sections of fields (Billing, Shipping, Additional Fields) on the checkout form. The Checkout Field Editor plugin lets you add additional sections apart from the default sections to the checkout page.
To learn more about sections and their configuration, see Custom sections.
You can upgrade the license to 5 sites from your themehigh My Account page.
Please follow the below steps to achieve the same.
Login to ThemeHigh My Account
“https://www.themehigh.com/login/“.
Click on the License Keys tab.
Under License Details click on “View Upgrades”.
There you can see the available upgrades and their upgrade cost.
Click on Upgrade License under the Action to proceed further.
You can activate the license in the staging/production sites. The license can be used in any number of sites however it can be activated only on one site at a time ( for single-site license).
If the license is already activated in your live site then you need to click on the button Deactivate in your Plugin License tab to deactivate the license from the live site so that you can use it on your staging site.
You can download the plugin file from your My Account page on our website.
The below articles may help you to download and install the plugin.
https://help.themehigh.com/hc/en-us/articles/4406560989209-Accessing-your-Account-Dashboard https://help.themehigh.com/hc/en-us/articles/4406561008665-Download-And-Install-Your-Plugin https://help.themehigh.com/hc/en-us/articles/4406546358169-Manage-License
You can cancel the Auto-Renew from your themehigh My Account page. Please refer to the below screenshot for more details.
A single license is enough for a multi-site network installation. You only need to activate the license on the main site.
Please note that when the network site activation is enabled, then the license can be activated only for the main site but not for the subsites. There will be a warning on the other site’s dashboard regarding the license not being activated. You can safely ignore this warning.
To activate the license for the individual sites then the network site activation should be disabled.
Further, if you would like to activate the license on a different WordPress website at the same time, you have to buy multiple licenses.
Could you please check after removing the activation from your ThemeHigh My Account page?
1. Log in to your Themehigh My Account page.
2. From the Payment History, navigate and click on the View Licenses link corresponding to the order ID.
3. Click on the Manage Sites tab which will direct you to the Manage License page.
4. You can manage anything related to plugin activation/deactivation from here.
5. Click on Deactivate site to clear the activation.
Once the license is deactivated, try to activate it once again.
You can download the invoice from your themehigh My Account page(Payment History >> Invoice >> Click on Download Invoice).
We believe that you are using the older version of our plugin.
In order to activate the license you need to manually download and then install the latest version of our plugin from your ThemeHigh account.
While updating the plugin, the |current plugin settings will get automatically migrated to the latest version of the plugin. Since you have a much older version of our plugin we suggest you to take the backup of the plugin settings. You can take a backup of your plugin settings by copying the text from the Plugin Settings Data in the “Backup and Import Settings” option in the Advanced settings tab. So in case if the current settings are not migrated properly, you can use this backup to retrieve your older settings.
Could you please check whether you are still using the free version of our plugin?
Please note that free and premium versions are different plugins entirely and the premium version has to be installed separately.
Please verify after installing the premium versions of our plugin
Can’t find what you need?
Browse our documentation or contact support to get your questions answered.
Select an item you’re concerned with
We offer a 30-day risk-free refund policy that ensures repayment of the amount committed during the purchase.
If you are facing any issues, you can reach back to us so that we can check whether it is possible to fix it from our side. Please refer to the below link for more details regarding Refunds Policy.
Please note that free and premium versions are different plugins entirely. At the time when you upgrade the plugin from free to the premium version, the free plugin settings will get automatically migrated to the premium version.
Please confirm whether all the settings that you had created in the free version have been migrated to the premium version after upgrading. If so you can safely deactivate and delete the free version from your site.
Unfortunately, the lifetime license option is not available at the moment.
The subscription is billed annually. A single license is valid only for one year from the date of purchase. It allows you to access the plugin updates and support for one year.
Please note that inorder to get the updates of our plugin a valid and activated license is required. So you need to renew the license every year
Additional Resources
Sections are collections of related fields that help you to organize your fields on the checkout page. Out of the box, WooCommerce has three sections of fields (Billing, Shipping, Additional Fields) on the checkout form. The Checkout Field Editor plugin lets you add additional sections apart from the default sections to the checkout page.
To learn more about sections and their configuration, see Custom sections.
You can upgrade the license to 5 sites from your themehigh My Account page.
Please follow the below steps to achieve the same.
Login to ThemeHigh My Account
“https://www.themehigh.com/login/“.
Click on the License Keys tab.
Under License Details click on “View Upgrades”.
There you can see the available upgrades and their upgrade cost.
Click on Upgrade License under the Action to proceed further.
You can activate the license in the staging/production sites. The license can be used in any number of sites however it can be activated only on one site at a time ( for single-site license).
If the license is already activated in your live site then you need to click on the button Deactivate in your Plugin License tab to deactivate the license from the live site so that you can use it on your staging site.
You can download the plugin file from your My Account page on our website.
The below articles may help you to download and install the plugin.
https://help.themehigh.com/hc/en-us/articles/4406560989209-Accessing-your-Account-Dashboard https://help.themehigh.com/hc/en-us/articles/4406561008665-Download-And-Install-Your-Plugin https://help.themehigh.com/hc/en-us/articles/4406546358169-Manage-License
You can cancel the Auto-Renew from your themehigh My Account page. Please refer to the below screenshot for more details.
A single license is enough for a multi-site network installation. You only need to activate the license on the main site.
Please note that when the network site activation is enabled, then the license can be activated only for the main site but not for the subsites. There will be a warning on the other site’s dashboard regarding the license not being activated. You can safely ignore this warning.
To activate the license for the individual sites then the network site activation should be disabled.
Further, if you would like to activate the license on a different WordPress website at the same time, you have to buy multiple licenses.
Could you please check after removing the activation from your ThemeHigh My Account page?
1. Log in to your Themehigh My Account page.
2. From the Payment History, navigate and click on the View Licenses link corresponding to the order ID.
3. Click on the Manage Sites tab which will direct you to the Manage License page.
4. You can manage anything related to plugin activation/deactivation from here.
5. Click on Deactivate site to clear the activation.
Once the license is deactivated, try to activate it once again.
You can download the invoice from your themehigh My Account page(Payment History >> Invoice >> Click on Download Invoice).
We believe that you are using the older version of our plugin.
In order to activate the license you need to manually download and then install the latest version of our plugin from your ThemeHigh account.
While updating the plugin, the |current plugin settings will get automatically migrated to the latest version of the plugin. Since you have a much older version of our plugin we suggest you to take the backup of the plugin settings. You can take a backup of your plugin settings by copying the text from the Plugin Settings Data in the “Backup and Import Settings” option in the Advanced settings tab. So in case if the current settings are not migrated properly, you can use this backup to retrieve your older settings.
Could you please check whether you are still using the free version of our plugin?
Please note that free and premium versions are different plugins entirely and the premium version has to be installed separately.
Please verify after installing the premium versions of our plugin
Can’t find what you need?
Browse our documentation or contact support to get your questions answered.
Select an item you’re concerned with
We offer a 30-day risk-free refund policy that ensures repayment of the amount committed during the purchase.
If you are facing any issues, you can reach back to us so that we can check whether it is possible to fix it from our side. Please refer to the below link for more details regarding Refunds Policy.
Please note that free and premium versions are different plugins entirely. At the time when you upgrade the plugin from free to the premium version, the free plugin settings will get automatically migrated to the premium version.
Please confirm whether all the settings that you had created in the free version have been migrated to the premium version after upgrading. If so you can safely deactivate and delete the free version from your site.
Unfortunately, the lifetime license option is not available at the moment.
The subscription is billed annually. A single license is valid only for one year from the date of purchase. It allows you to access the plugin updates and support for one year.
Please note that inorder to get the updates of our plugin a valid and activated license is required. So you need to renew the license every year
Additional Resources
Sections are collections of related fields that help you to organize your fields on the checkout page. Out of the box, WooCommerce has three sections of fields (Billing, Shipping, Additional Fields) on the checkout form. The Checkout Field Editor plugin lets you add additional sections apart from the default sections to the checkout page.
To learn more about sections and their configuration, see Custom sections.
You can upgrade the license to 5 sites from your themehigh My Account page.
Please follow the below steps to achieve the same.
Login to ThemeHigh My Account
“https://www.themehigh.com/login/“.
Click on the License Keys tab.
Under License Details click on “View Upgrades”.
There you can see the available upgrades and their upgrade cost.
Click on Upgrade License under the Action to proceed further.
You can activate the license in the staging/production sites. The license can be used in any number of sites however it can be activated only on one site at a time ( for single-site license).
If the license is already activated in your live site then you need to click on the button Deactivate in your Plugin License tab to deactivate the license from the live site so that you can use it on your staging site.
You can download the plugin file from your My Account page on our website.
The below articles may help you to download and install the plugin.
https://help.themehigh.com/hc/en-us/articles/4406560989209-Accessing-your-Account-Dashboard https://help.themehigh.com/hc/en-us/articles/4406561008665-Download-And-Install-Your-Plugin https://help.themehigh.com/hc/en-us/articles/4406546358169-Manage-License
You can cancel the Auto-Renew from your themehigh My Account page. Please refer to the below screenshot for more details.
A single license is enough for a multi-site network installation. You only need to activate the license on the main site.
Please note that when the network site activation is enabled, then the license can be activated only for the main site but not for the subsites. There will be a warning on the other site’s dashboard regarding the license not being activated. You can safely ignore this warning.
To activate the license for the individual sites then the network site activation should be disabled.
Further, if you would like to activate the license on a different WordPress website at the same time, you have to buy multiple licenses.
Could you please check after removing the activation from your ThemeHigh My Account page?
1. Log in to your Themehigh My Account page.
2. From the Payment History, navigate and click on the View Licenses link corresponding to the order ID.
3. Click on the Manage Sites tab which will direct you to the Manage License page.
4. You can manage anything related to plugin activation/deactivation from here.
5. Click on Deactivate site to clear the activation.
Once the license is deactivated, try to activate it once again.
You can download the invoice from your themehigh My Account page(Payment History >> Invoice >> Click on Download Invoice).
We believe that you are using the older version of our plugin.
In order to activate the license you need to manually download and then install the latest version of our plugin from your ThemeHigh account.
While updating the plugin, the |current plugin settings will get automatically migrated to the latest version of the plugin. Since you have a much older version of our plugin we suggest you to take the backup of the plugin settings. You can take a backup of your plugin settings by copying the text from the Plugin Settings Data in the “Backup and Import Settings” option in the Advanced settings tab. So in case if the current settings are not migrated properly, you can use this backup to retrieve your older settings.
Could you please check whether you are still using the free version of our plugin?
Please note that free and premium versions are different plugins entirely and the premium version has to be installed separately.
Please verify after installing the premium versions of our plugin
Can’t find what you need?
Browse our documentation or contact support to get your questions answered.
Select an item you’re concerned with
We offer a 30-day risk-free refund policy that ensures repayment of the amount committed during the purchase.
If you are facing any issues, you can reach back to us so that we can check whether it is possible to fix it from our side. Please refer to the below link for more details regarding Refunds Policy.
Please note that free and premium versions are different plugins entirely. At the time when you upgrade the plugin from free to the premium version, the free plugin settings will get automatically migrated to the premium version.
Please confirm whether all the settings that you had created in the free version have been migrated to the premium version after upgrading. If so you can safely deactivate and delete the free version from your site.
Unfortunately, the lifetime license option is not available at the moment.
The subscription is billed annually. A single license is valid only for one year from the date of purchase. It allows you to access the plugin updates and support for one year.
Please note that inorder to get the updates of our plugin a valid and activated license is required. So you need to renew the license every year
Additional Resources
Sections are collections of related fields that help you to organize your fields on the checkout page. Out of the box, WooCommerce has three sections of fields (Billing, Shipping, Additional Fields) on the checkout form. The Checkout Field Editor plugin lets you add additional sections apart from the default sections to the checkout page.
To learn more about sections and their configuration, see Custom sections.
You can upgrade the license to 5 sites from your themehigh My Account page.
Please follow the below steps to achieve the same.
Login to ThemeHigh My Account
“https://www.themehigh.com/login/“.
Click on the License Keys tab.
Under License Details click on “View Upgrades”.
There you can see the available upgrades and their upgrade cost.
Click on Upgrade License under the Action to proceed further.
You can activate the license in the staging/production sites. The license can be used in any number of sites however it can be activated only on one site at a time ( for single-site license).
If the license is already activated in your live site then you need to click on the button Deactivate in your Plugin License tab to deactivate the license from the live site so that you can use it on your staging site.
You can download the plugin file from your My Account page on our website.
The below articles may help you to download and install the plugin.
https://help.themehigh.com/hc/en-us/articles/4406560989209-Accessing-your-Account-Dashboard https://help.themehigh.com/hc/en-us/articles/4406561008665-Download-And-Install-Your-Plugin https://help.themehigh.com/hc/en-us/articles/4406546358169-Manage-License
You can cancel the Auto-Renew from your themehigh My Account page. Please refer to the below screenshot for more details.
A single license is enough for a multi-site network installation. You only need to activate the license on the main site.
Please note that when the network site activation is enabled, then the license can be activated only for the main site but not for the subsites. There will be a warning on the other site’s dashboard regarding the license not being activated. You can safely ignore this warning.
To activate the license for the individual sites then the network site activation should be disabled.
Further, if you would like to activate the license on a different WordPress website at the same time, you have to buy multiple licenses.
Could you please check after removing the activation from your ThemeHigh My Account page?
1. Log in to your Themehigh My Account page.
2. From the Payment History, navigate and click on the View Licenses link corresponding to the order ID.
3. Click on the Manage Sites tab which will direct you to the Manage License page.
4. You can manage anything related to plugin activation/deactivation from here.
5. Click on Deactivate site to clear the activation.
Once the license is deactivated, try to activate it once again.
You can download the invoice from your themehigh My Account page(Payment History >> Invoice >> Click on Download Invoice).
We believe that you are using the older version of our plugin.
In order to activate the license you need to manually download and then install the latest version of our plugin from your ThemeHigh account.
While updating the plugin, the |current plugin settings will get automatically migrated to the latest version of the plugin. Since you have a much older version of our plugin we suggest you to take the backup of the plugin settings. You can take a backup of your plugin settings by copying the text from the Plugin Settings Data in the “Backup and Import Settings” option in the Advanced settings tab. So in case if the current settings are not migrated properly, you can use this backup to retrieve your older settings.
Could you please check whether you are still using the free version of our plugin?
Please note that free and premium versions are different plugins entirely and the premium version has to be installed separately.
Please verify after installing the premium versions of our plugin
Can’t find what you need?
Browse our documentation or contact support to get your questions answered.
Select an item you’re concerned with
We offer a 30-day risk-free refund policy that ensures repayment of the amount committed during the purchase.
If you are facing any issues, you can reach back to us so that we can check whether it is possible to fix it from our side. Please refer to the below link for more details regarding Refunds Policy.
Please note that free and premium versions are different plugins entirely. At the time when you upgrade the plugin from free to the premium version, the free plugin settings will get automatically migrated to the premium version.
Please confirm whether all the settings that you had created in the free version have been migrated to the premium version after upgrading. If so you can safely deactivate and delete the free version from your site.
Unfortunately, the lifetime license option is not available at the moment.
The subscription is billed annually. A single license is valid only for one year from the date of purchase. It allows you to access the plugin updates and support for one year.
Please note that inorder to get the updates of our plugin a valid and activated license is required. So you need to renew the license every year
Additional Resources
Sections are collections of related fields that help you to organize your fields on the checkout page. Out of the box, WooCommerce has three sections of fields (Billing, Shipping, Additional Fields) on the checkout form. The Checkout Field Editor plugin lets you add additional sections apart from the default sections to the checkout page.
To learn more about sections and their configuration, see Custom sections.
You can upgrade the license to 5 sites from your themehigh My Account page.
Please follow the below steps to achieve the same.
Login to ThemeHigh My Account
“https://www.themehigh.com/login/“.
Click on the License Keys tab.
Under License Details click on “View Upgrades”.
There you can see the available upgrades and their upgrade cost.
Click on Upgrade License under the Action to proceed further.
You can activate the license in the staging/production sites. The license can be used in any number of sites however it can be activated only on one site at a time ( for single-site license).
If the license is already activated in your live site then you need to click on the button Deactivate in your Plugin License tab to deactivate the license from the live site so that you can use it on your staging site.
You can download the plugin file from your My Account page on our website.
The below articles may help you to download and install the plugin.
https://help.themehigh.com/hc/en-us/articles/4406560989209-Accessing-your-Account-Dashboard https://help.themehigh.com/hc/en-us/articles/4406561008665-Download-And-Install-Your-Plugin https://help.themehigh.com/hc/en-us/articles/4406546358169-Manage-License
You can cancel the Auto-Renew from your themehigh My Account page. Please refer to the below screenshot for more details.
A single license is enough for a multi-site network installation. You only need to activate the license on the main site.
Please note that when the network site activation is enabled, then the license can be activated only for the main site but not for the subsites. There will be a warning on the other site’s dashboard regarding the license not being activated. You can safely ignore this warning.
To activate the license for the individual sites then the network site activation should be disabled.
Further, if you would like to activate the license on a different WordPress website at the same time, you have to buy multiple licenses.
Could you please check after removing the activation from your ThemeHigh My Account page?
1. Log in to your Themehigh My Account page.
2. From the Payment History, navigate and click on the View Licenses link corresponding to the order ID.
3. Click on the Manage Sites tab which will direct you to the Manage License page.
4. You can manage anything related to plugin activation/deactivation from here.
5. Click on Deactivate site to clear the activation.
Once the license is deactivated, try to activate it once again.
You can download the invoice from your themehigh My Account page(Payment History >> Invoice >> Click on Download Invoice).
We believe that you are using the older version of our plugin.
In order to activate the license you need to manually download and then install the latest version of our plugin from your ThemeHigh account.
While updating the plugin, the |current plugin settings will get automatically migrated to the latest version of the plugin. Since you have a much older version of our plugin we suggest you to take the backup of the plugin settings. You can take a backup of your plugin settings by copying the text from the Plugin Settings Data in the “Backup and Import Settings” option in the Advanced settings tab. So in case if the current settings are not migrated properly, you can use this backup to retrieve your older settings.
Could you please check whether you are still using the free version of our plugin?
Please note that free and premium versions are different plugins entirely and the premium version has to be installed separately.
Please verify after installing the premium versions of our plugin
Can’t find what you need?
Browse our documentation or contact support to get your questions answered.
Select an item you’re concerned with
We offer a 30-day risk-free refund policy that ensures repayment of the amount committed during the purchase.
If you are facing any issues, you can reach back to us so that we can check whether it is possible to fix it from our side. Please refer to the below link for more details regarding Refunds Policy.
Please note that free and premium versions are different plugins entirely. At the time when you upgrade the plugin from free to the premium version, the free plugin settings will get automatically migrated to the premium version.
Please confirm whether all the settings that you had created in the free version have been migrated to the premium version after upgrading. If so you can safely deactivate and delete the free version from your site.
Unfortunately, the lifetime license option is not available at the moment.
The subscription is billed annually. A single license is valid only for one year from the date of purchase. It allows you to access the plugin updates and support for one year.
Please note that inorder to get the updates of our plugin a valid and activated license is required. So you need to renew the license every year
Additional Resources
Sections are collections of related fields that help you to organize your fields on the checkout page. Out of the box, WooCommerce has three sections of fields (Billing, Shipping, Additional Fields) on the checkout form. The Checkout Field Editor plugin lets you add additional sections apart from the default sections to the checkout page.
To learn more about sections and their configuration, see Custom sections.
You can upgrade the license to 5 sites from your themehigh My Account page.
Please follow the below steps to achieve the same.
Login to ThemeHigh My Account
“https://www.themehigh.com/login/“.
Click on the License Keys tab.
Under License Details click on “View Upgrades”.
There you can see the available upgrades and their upgrade cost.
Click on Upgrade License under the Action to proceed further.
You can activate the license in the staging/production sites. The license can be used in any number of sites however it can be activated only on one site at a time ( for single-site license).
If the license is already activated in your live site then you need to click on the button Deactivate in your Plugin License tab to deactivate the license from the live site so that you can use it on your staging site.
You can download the plugin file from your My Account page on our website.
The below articles may help you to download and install the plugin.
https://help.themehigh.com/hc/en-us/articles/4406560989209-Accessing-your-Account-Dashboard https://help.themehigh.com/hc/en-us/articles/4406561008665-Download-And-Install-Your-Plugin https://help.themehigh.com/hc/en-us/articles/4406546358169-Manage-License
You can cancel the Auto-Renew from your themehigh My Account page. Please refer to the below screenshot for more details.
A single license is enough for a multi-site network installation. You only need to activate the license on the main site.
Please note that when the network site activation is enabled, then the license can be activated only for the main site but not for the subsites. There will be a warning on the other site’s dashboard regarding the license not being activated. You can safely ignore this warning.
To activate the license for the individual sites then the network site activation should be disabled.
Further, if you would like to activate the license on a different WordPress website at the same time, you have to buy multiple licenses.
Could you please check after removing the activation from your ThemeHigh My Account page?
1. Log in to your Themehigh My Account page.
2. From the Payment History, navigate and click on the View Licenses link corresponding to the order ID.
3. Click on the Manage Sites tab which will direct you to the Manage License page.
4. You can manage anything related to plugin activation/deactivation from here.
5. Click on Deactivate site to clear the activation.
Once the license is deactivated, try to activate it once again.
You can download the invoice from your themehigh My Account page(Payment History >> Invoice >> Click on Download Invoice).
We believe that you are using the older version of our plugin.
In order to activate the license you need to manually download and then install the latest version of our plugin from your ThemeHigh account.
While updating the plugin, the |current plugin settings will get automatically migrated to the latest version of the plugin. Since you have a much older version of our plugin we suggest you to take the backup of the plugin settings. You can take a backup of your plugin settings by copying the text from the Plugin Settings Data in the “Backup and Import Settings” option in the Advanced settings tab. So in case if the current settings are not migrated properly, you can use this backup to retrieve your older settings.
Could you please check whether you are still using the free version of our plugin?
Please note that free and premium versions are different plugins entirely and the premium version has to be installed separately.
Please verify after installing the premium versions of our plugin
Can’t find what you need?
Browse our documentation or contact support to get your questions answered.
Select an item you’re concerned with
We offer a 30-day risk-free refund policy that ensures repayment of the amount committed during the purchase.
If you are facing any issues, you can reach back to us so that we can check whether it is possible to fix it from our side. Please refer to the below link for more details regarding Refunds Policy.
Please note that free and premium versions are different plugins entirely. At the time when you upgrade the plugin from free to the premium version, the free plugin settings will get automatically migrated to the premium version.
Please confirm whether all the settings that you had created in the free version have been migrated to the premium version after upgrading. If so you can safely deactivate and delete the free version from your site.
Unfortunately, the lifetime license option is not available at the moment.
The subscription is billed annually. A single license is valid only for one year from the date of purchase. It allows you to access the plugin updates and support for one year.
Please note that inorder to get the updates of our plugin a valid and activated license is required. So you need to renew the license every year
Additional Resources
Sections are collections of related fields that help you to organize your fields on the checkout page. Out of the box, WooCommerce has three sections of fields (Billing, Shipping, Additional Fields) on the checkout form. The Checkout Field Editor plugin lets you add additional sections apart from the default sections to the checkout page.
To learn more about sections and their configuration, see Custom sections.
You can upgrade the license to 5 sites from your themehigh My Account page.
Please follow the below steps to achieve the same.
Login to ThemeHigh My Account
“https://www.themehigh.com/login/“.
Click on the License Keys tab.
Under License Details click on “View Upgrades”.
There you can see the available upgrades and their upgrade cost.
Click on Upgrade License under the Action to proceed further.
You can activate the license in the staging/production sites. The license can be used in any number of sites however it can be activated only on one site at a time ( for single-site license).
If the license is already activated in your live site then you need to click on the button Deactivate in your Plugin License tab to deactivate the license from the live site so that you can use it on your staging site.
You can download the plugin file from your My Account page on our website.
The below articles may help you to download and install the plugin.
https://help.themehigh.com/hc/en-us/articles/4406560989209-Accessing-your-Account-Dashboard https://help.themehigh.com/hc/en-us/articles/4406561008665-Download-And-Install-Your-Plugin https://help.themehigh.com/hc/en-us/articles/4406546358169-Manage-License
You can cancel the Auto-Renew from your themehigh My Account page. Please refer to the below screenshot for more details.
A single license is enough for a multi-site network installation. You only need to activate the license on the main site.
Please note that when the network site activation is enabled, then the license can be activated only for the main site but not for the subsites. There will be a warning on the other site’s dashboard regarding the license not being activated. You can safely ignore this warning.
To activate the license for the individual sites then the network site activation should be disabled.
Further, if you would like to activate the license on a different WordPress website at the same time, you have to buy multiple licenses.
Could you please check after removing the activation from your ThemeHigh My Account page?
1. Log in to your Themehigh My Account page.
2. From the Payment History, navigate and click on the View Licenses link corresponding to the order ID.
3. Click on the Manage Sites tab which will direct you to the Manage License page.
4. You can manage anything related to plugin activation/deactivation from here.
5. Click on Deactivate site to clear the activation.
Once the license is deactivated, try to activate it once again.
You can download the invoice from your themehigh My Account page(Payment History >> Invoice >> Click on Download Invoice).
We believe that you are using the older version of our plugin.
In order to activate the license you need to manually download and then install the latest version of our plugin from your ThemeHigh account.
While updating the plugin, the |current plugin settings will get automatically migrated to the latest version of the plugin. Since you have a much older version of our plugin we suggest you to take the backup of the plugin settings. You can take a backup of your plugin settings by copying the text from the Plugin Settings Data in the “Backup and Import Settings” option in the Advanced settings tab. So in case if the current settings are not migrated properly, you can use this backup to retrieve your older settings.
Could you please check whether you are still using the free version of our plugin?
Please note that free and premium versions are different plugins entirely and the premium version has to be installed separately.
Please verify after installing the premium versions of our plugin
Can’t find what you need?
Browse our documentation or contact support to get your questions answered.
Can’t find what you need?
Submit a ticketSelect a plugin you need help with
Select an item you’re concerned with
Select an item you’re concerned with
You can achieve your requirement by making the fee a flat fee by enabling the option “Apply price as Flat fee” inside the Price Details tab.
You can achieve this by creating a field and providing the price type as Character Count, then providing the Price and per Character as per your requirement.
After that, please provide the Min. Unit value as “5”.
Please refer to the below screenshot for more details.
Please enable the option “Show price table” from the “Price Table” inside the plugin’s Advanced Settings tab
Please add the below filters in your child theme’s functions.php file in order to remove the price displayed along with the options of the select field.
add_filter(‘thwepo_show_price_for_item_meta’, ‘__return_false’);
Can’t find what you need?
Browse our documentation or contact support to get your questions answered.
Select an item you’re concerned with
Please note that this error can be occurred due to two reasons.
1. Max_input_vars is having a low value.
We believe that the issue is due to the low value (1000) for the run-time configuration property max_input_vars. Could you please increase the value of max_input_vars to 3000 or 5000 and verify once again from your side. The following article can help you to increase max_input_vars value:
https://support.undsgn.com/hc/en-us/articles/213459869-Max-Input-Vars
2. Clicking on Save changes without making any modification.
Please use valign in the Wrapper class of the Radio field.
We are passing our fields and their values to the below hooks :
1) woocommerce_before_single_product
2) woocommerce_before_add_to_cart_button or woocommerce_after_add_to_cart_button
If the above hooks are available in the “single product page template” then the extra fields will be displayed in that location.
Please verify whether the issue is getting resolved after hard-refreshing the page?
To hard refresh in windows:- Ctrl + Shift and click R.
To hard refresh in Mac books:- ⌘ Cmd and ⇧ Shift and then press R.
We are saving the Extra Product Options data as order item meta data.
You can retrieve the value using the below function.
wc_get_order_item_meta($item_id, $field_name, true);
Can’t find what you need?
Browse our documentation or contact support to get your questions answered.
Select an item you’re concerned with
Could you please try adding the below hook in your child theme’s functions.php file.
add_filter(‘thwepo_include_jquery_ui_i18n’,’__return_false’);
Please provide the value “+1d” in the Default Date field inside the Basic Info tab of the Date Picker field.
Please select Saturday and Sunday from the Disabled Days field inside the Basic Info tab of Date Picker field.
You can achieve this by providing the value 0d in the Min.Date field inside the Basic Info tab of the Date Picker field type.
You can use the below hook in your child theme’s functions.php in order to set Monday as the first day of the week on the calendar.
function thwepo_date_picker_first_day($day, $name){
return 1;
}
add_filter(‘thwepo_date_picker_first_day’, ‘thwepo_date_picker_first_day’, 10, 2);
Please provide a value in the Min. Date field in the Basic Info tab of the datepicker field. For example provide +1d for next day
Can’t find what you need?
Browse our documentation or contact support to get your questions answered.
Select an item you’re concerned with
You can achieve your requirement by configuring Display Rules based on Option Values. Please refer to the below links for more details regarding the same.
Please note that you have to use the Option Values in the third field Inside the Display Rules tab while configuring Display Rules based on the options of a Radio or a Select field.
You can achieve this by following the steps given in the below link.
Please note that while configuring the conditional rule based on the Global attribute, it should be configured in the below format:
pa_Attribute slug name:Term slug name
You can achieve this by following the steps given in the below link.
Please note that while configuring the conditional rule based on the local attribute, it should be configured in the below format as shown in the screenshot:
Can’t find what you need?
Browse our documentation or contact support to get your questions answered.
Select an item you’re concerned with
Yes, our Extra Product Options for WooCommerce plugin is compatible with the Polylang translation plugin.
You can translate dynamically added strings of fields in the polylang string translation interface. Almost, you need “Polylang for WooCommerce” addon.
For the strings in the plugin file, you have to use the WordPress default translation method.
Yes, our plugin is compatible with the WPML plugin. The below link may help you to translate the texts using WPML
https://wpml.org/documentation/getting-started-guide/theme-localization/
To translate any texts missed out by WooCommerce, you need to create translation files (.po and .mo files) for each language.
You may use the POT file available in the plugin language folder(wp-content/plugins/woocommerce-extra-product-options-pro/languages/woocommerce-extra-product-options-pro.pot) to create the translation files(.po and .mo files).
If you are not familiar with .pot, .po and .mo files, you can refer to the below link that will assist you in creating the .po and .mo files.
http://www.enquerer.com/how-to-translate-wordpress-plugins-or-themes-using-poedit-software/
Please note that you need to manually add the details in the .pot file before creating the .po and .mo file.
You need to add the below format in the pot file:
msgid “your_field_label”
msgstr “”
For example, if the label of your field is “Date” which you need to translate then you need to provide the below details in your pot file before translation.
msgid “Date”
msgstr “”
Can’t find what you need?
Browse our documentation or contact support to get your questions answered.
Select an item you’re concerned with
Select an item you’re concerned with
Please use valign in the Wrapper class of the Radio field.
Please note that this error can be occurred due to two reasons.
1. Max_input_vars is having a low value.
We believe that the issue is due to the low value (1000) for the run-time configuration property max_input_vars. Could you please increase the value of max_input_vars to 3000 or 5000 and verify once again from your side. The following article can help you to increase max_input_vars value:
https://support.undsgn.com/hc/en-us/articles/213459869-Max-Input-Vars
2. Clicking on Save changes without making any modification.
Please enable the option “User Meta Data” inside the field’s Basic Details tab.
Please be informed that the fields created in the billing and shipping section will be available in the Addresses tab on the My Account page.
The custom fields created in the Additional Fields section or a newly created section will be available in the “Account details” tab on the My Account page.
Please enable the option “User Meta Data” inside the field’s Basic Details tab.
Please note that this error is due to the removal/ disabling of the billing_country/shipping_country field from the checkout page. Please be informed that it is mandatory to have a country field on the checkout page. You can solve this issue by enabling the country field in the billing and shipping section.
Further, if you are selling your products only to few countries and you don’t want to let the customer select other countries from the checkout page. Instead of deleting the default country field, you can achieve your requirement by navigating to WooCommerce>>Settings>>General>>General options>>Selling location(s), select the option Sell to specific countries and select the Countries as per your requirement.
Please note that this error is due to the removal/ disabling of the billing_country/shipping_country field from the checkout page
Please be informed that when you provide validation for the state field or zip code field in any section, it is mandatory to have an active country field.
Could you please verify this after enabling the default country fields in the billing and shipping section?
The fields created using our plugin are saved in the wp_postmeta table. You can retrieve the value of the custom field from the database by using the below function.
For order metadata, you can use the below function:
$order_meta = get_post_meta( $order_id, $field_name, true );
If you configure the field as User metadata then those fields are saved in the wp_usermeta table. You can retrieve the value from the database by using the below function.
$user_meta = get_user_meta( $user_id, $field_name, true );
You can use the “Address Format Override” feature available in our plugin to achieve the same
Please refer to the below link for more details regarding the Address format Override feature.
https://www.themehigh.com/docs/include-new-fields-in-address-format/
Please go through the attached PDF which will help you in setting “Address format”
Please note that each country will have different address formats so you may need to override the address format for each country.
Please verify whether the issue is getting resolved after hard-refreshing the page?
To hard refresh in windows:- Ctrl + Shift and click R.
To hard refresh in Mac books:- ⌘ Cmd and ⇧ Shift and then press R.
Can’t find what you need?
Browse our documentation or contact support to get your questions answered.
Select an item you’re concerned with
Please configure Display Rules based on the country by following the below link.
Please note that you have to provide the corresponding Country code in the third field (For eg: GB for United Kingdom
You can refer to the below link which will help you in configuring Display Rules based on the shipping method.
Also, please enable the option “Enable conditional rules based on Payment & Shipping methods” in the Other settings inside the Advanced Settings tab.
You can refer to the below link which will guide you in configuring Display Rules based on the Payment method.
Also, please enable the option “Enable conditional rules based on Payment & Shipping methods” in the Other settings inside the Advanced Settings tab.
You can achieve this by using the Display Rule feature available in our plugin. Please refer to the below link for more details.
Please note that you have to use the Option Values in the third field Inside the Display Rules tab while configuring Display Rules based on the options of a Radio or a Select field.
Can’t find what you need?
Browse our documentation or contact support to get your questions answered.
Select an item you’re concerned with
Please add the below filters in your child theme’s functions.php file.
add_filter(‘thwcfe_display_field_option_price’, ‘__return_false’);
add_filter(‘thwcfe_display_field_price’, ‘__return_false’);
You can achieve this by creating a checkbox field and provide a price with a negative in front of the price inside the Price Details tab
Can’t find what you need?
Browse our documentation or contact support to get your questions answered.
Select an item you’re concerned with
You can translate dynamically added strings of checkout fields in the polylang string translation interface. Almost, you need “Polylang for WooCommerce” addon.
For the strings in the plugin file, you have to use The Loco translate or WordPress default translation method.
Our plugin is compatible with WPML translation plugin.
The below link may help you to translate the texts using WPML.
https://wpml.org/documentation/getting-started-guide/theme-localization/
To translate any texts missed out by WooCommerce, you need to create translation files (.po and .mo files) for each language.
You may use the POT file available in the plugin language folder(woocommerce-checkout-field-editor-pro\languages\woocommerce-checkout-field-editor-pro.pot) to create the translation files(.po and .mo files).
If you are not familiar with .pot, .po and .mo files, you can refer to the below link that will assist you in creating the .po and .mo files.
http://www.enquerer.com/how-to-translate-wordpress-plugins-or-themes-using-poedit-software/
Please note that you need to manually add the details in the .pot file before creating the .po and .mo file.
You need to add the below format in the pot file:
msgid “your_field_label”
msgstr “”
For example, if the label of your field is “Date” which you need to translate then you need to provide the below details in your pot file before translation.
msgid “Date”
msgstr “”
Can’t find what you need?
Browse our documentation or contact support to get your questions answered.
Select an item you’re concerned with
Please provide a value in the Min. Date field in the Basic Info tab of the Date Picker field type. For example provide +1d for next day.
Please provide the value “+1d” in the Default Date field inside the Basic Info tab of the Date Picker field type.
Please select Saturday and Sunday from the Disabled Days field inside the Basic Info tab of Date Picker field type.
You can achieve this by providing the value 0d in the Min.Date field inside the Basic Info tab of the Date Picker field type.
You can use the below hook in your child theme’s functions.php in order to set Monday as the first day of the week on the calendar.
function thwcfe_date_picker_first_day($day, $name){
return 1;
}
add_filter(‘thwcfe_date_picker_first_day’, ‘thwcfe_date_picker_first_day’, 10, 2);
Can’t find what you need?
Browse our documentation or contact support to get your questions answered.
Select an item you’re concerned with
You can achieve this by providing the value 0h in the Start Time field inside the Basic Info tab of the Time Picker field type.
Please check after linking the date picker field with the time picker field.
You can achieve this by providing the corresponding Date Picker field name inside the Linked Date field as shown in the below screenshot.
You can follow the below steps to achieve your requirement.
Create two time picker fields one for normal days and another one for Sundays.
Now, for the first time picker field, provide the Min. Time as 7:00 AM and Max. Time as 11:00AM .
And, configure Min .Time and Max .time for the second time picker field as per your requirement.
Now configure Display Rules for the two Time picker fields based on the days selected from the date picker field. You have to select the condition Day equals to.
Please note that the value in the third field should be entered as the first three letters of the days(“SUN”, ”MON”, ”TUE” and so on). Please refer to the below screenshot for more details.
Can’t find what you need?
Browse our documentation or contact support to get your questions answered.
Select an item you’re concerned with
Select an item you’re concerned with
Please note that this error can be occurred due to two reasons.
1. Max_input_vars is having a low value.
We believe that the issue is due to the low value (1000) for the run-time configuration property max_input_vars. Could you please increase the value of max_input_vars to 3000 or 5000 and verify once again from your side. The following article can help you to increase max_input_vars value:
https://support.undsgn.com/hc/en-us/articles/213459869-Max-Input-Vars
2. Clicking on Save changes without making any modification.
Can’t find what you need?
Browse our documentation or contact support to get your questions answered.
Select an item you’re concerned with
Select an item you’re concerned with
Please note that this error can be occurred due to two reasons.
1. Max_input_vars is having a low value.
We believe that the issue is due to the low value (1000) for the run-time configuration property max_input_vars. Could you please increase the value of max_input_vars to 3000 or 5000 and verify once again from your side. The following article can help you to increase max_input_vars value:
https://support.undsgn.com/hc/en-us/articles/213459869-Max-Input-Vars
2. Clicking on Save changes without making any modification.
Can’t find what you need?
Browse our documentation or contact support to get your questions answered.
Select an item you’re concerned with
Select an item you’re concerned with
Please note that this error can be occurred due to two reasons.
1. Max_input_vars is having a low value.
We believe that the issue is due to the low value (1000) for the run-time configuration property max_input_vars. Could you please increase the value of max_input_vars to 3000 or 5000 and verify once again from your side. The following article can help you to increase max_input_vars value:
https://support.undsgn.com/hc/en-us/articles/213459869-Max-Input-Vars
2. Clicking on Save changes without making any modification.
Can’t find what you need?
Browse our documentation or contact support to get your questions answered.
Select an item you’re concerned with
Select an item you’re concerned with
Please note that this error can be occurred due to two reasons.
1. Max_input_vars is having a low value.
We believe that the issue is due to the low value (1000) for the run-time configuration property max_input_vars. Could you please increase the value of max_input_vars to 3000 or 5000 and verify once again from your side. The following article can help you to increase max_input_vars value:
https://support.undsgn.com/hc/en-us/articles/213459869-Max-Input-Vars
2. Clicking on Save changes without making any modification.
Can’t find what you need?
Browse our documentation or contact support to get your questions answered.
Select an item you’re concerned with
Select an item you’re concerned with
Please note that this error can be occurred due to two reasons.
1. Max_input_vars is having a low value.
We believe that the issue is due to the low value (1000) for the run-time configuration property max_input_vars. Could you please increase the value of max_input_vars to 3000 or 5000 and verify once again from your side. The following article can help you to increase max_input_vars value:
https://support.undsgn.com/hc/en-us/articles/213459869-Max-Input-Vars
2. Clicking on Save changes without making any modification.
Can’t find what you need?
Browse our documentation or contact support to get your questions answered.
Select an item you’re concerned with
Select an item you’re concerned with
Please note that this error can be occurred due to two reasons.
1. Max_input_vars is having a low value.
We believe that the issue is due to the low value (1000) for the run-time configuration property max_input_vars. Could you please increase the value of max_input_vars to 3000 or 5000 and verify once again from your side. The following article can help you to increase max_input_vars value:
https://support.undsgn.com/hc/en-us/articles/213459869-Max-Input-Vars
2. Clicking on Save changes without making any modification.
Can’t find what you need?
Browse our documentation or contact support to get your questions answered.
Select an item you’re concerned with
Select an item you’re concerned with
Please note that this error can be occurred due to two reasons.
1. Max_input_vars is having a low value.
We believe that the issue is due to the low value (1000) for the run-time configuration property max_input_vars. Could you please increase the value of max_input_vars to 3000 or 5000 and verify once again from your side. The following article can help you to increase max_input_vars value:
https://support.undsgn.com/hc/en-us/articles/213459869-Max-Input-Vars
2. Clicking on Save changes without making any modification.
Can’t find what you need?
Browse our documentation or contact support to get your questions answered.
Can’t find what you need?
Submit a ticket