HOW CAN WE HELP?
Choose a topic to learn more about the resources and support that are available.
The support form will ask you for additional information regarding your query depending on the option you choose.
Please make an effort to select the most correct option.
-
License / Billing Questions
I have concerns/queries regarding my plugin license or billing.
-
Technical Queries
I am having some technical questions regarding a plugin.
Select a plugin you need help with
Select an item you’re concerned with
If you are trying to purchase using an American Express credit card, then please try purchasing the plugin with PayPal as the payment gateway instead of Stripe.
We offer a 30-day risk-free refund policy that ensures repayment of the amount committed during the purchase.
If you are facing any issues, you can reach back to us so that we can check whether it is possible to fix it from our side. Please refer to the below link for more details regarding Refunds Policy.
Please note that free and premium versions are different plugins entirely. At the time when you upgrade the plugin from free to the premium version, the free plugin settings will get automatically migrated to the premium version.
Please confirm whether all the settings that you had created in the free version have been migrated to the premium version after upgrading. If so you can safely deactivate and delete the free version from your site.
Unfortunately, the lifetime license option is not available at the moment.
The subscription is billed annually. A single license is valid only for one year from the date of purchase. It allows you to access the plugin updates and support for one year.
Please note that inorder to get the updates of our plugin a valid and activated license is required. So you need to renew the license every year
Additional Resources
Sections are collections of related fields that help you to organize your fields on the checkout page. Out of the box, WooCommerce has three sections of fields (Billing, Shipping, Additional Fields) on the checkout form. The Checkout Field Editor plugin lets you add additional sections apart from the default sections to the checkout page.
To learn more about sections and their configuration, see Custom sections.
You can upgrade the license to 5 sites from your themehigh My Account page.
Please follow the below steps to achieve the same.
Login to ThemeHigh My Account
“https://www.themehigh.com/login/“.
Click on the License Keys tab.
Under License Details click on “View Upgrades”.
There you can see the available upgrades and their upgrade cost.
Click on Upgrade License under the Action to proceed further.
You can activate the license in the staging/production sites. The license can be used in any number of sites however it can be activated only on one site at a time ( for single-site license).
If the license is already activated in your live site then you need to click on the button Deactivate in your Plugin License tab to deactivate the license from the live site so that you can use it on your staging site.
You can download the plugin file from your My Account page on our website.
The below articles may help you to download and install the plugin.
https://help.themehigh.com/hc/en-us/articles/4406560989209-Accessing-your-Account-Dashboard https://help.themehigh.com/hc/en-us/articles/4406561008665-Download-And-Install-Your-Plugin https://help.themehigh.com/hc/en-us/articles/4406546358169-Manage-License
You can cancel the Auto-Renew from your themehigh My Account page. Please refer to the below screenshot for more details.
A single license is enough for a multi-site network installation. You only need to activate the license on the main site.
Please note that when the network site activation is enabled, then the license can be activated only for the main site but not for the subsites. There will be a warning on the other site’s dashboard regarding the license not being activated. You can safely ignore this warning.
To activate the license for the individual sites then the network site activation should be disabled.
Further, if you would like to activate the license on a different WordPress website at the same time, you have to buy multiple licenses.
Could you please check after removing the activation from your ThemeHigh My Account page?
1. Log in to your Themehigh My Account page.
2. From the Payment History, navigate and click on the View Licenses link corresponding to the order ID.
3. Click on the Manage Sites tab which will direct you to the Manage License page.
4. You can manage anything related to plugin activation/deactivation from here.
5. Click on Deactivate site to clear the activation.
Once the license is deactivated, try to activate it once again.
You can download the invoice from your themehigh My Account page(Payment History >> Invoice >> Click on Download Invoice).
We believe that you are using the older version of our plugin.
In order to activate the license you need to manually download and then install the latest version of our plugin from your ThemeHigh account.
While updating the plugin, the |current plugin settings will get automatically migrated to the latest version of the plugin. Since you have a much older version of our plugin we suggest you to take the backup of the plugin settings. You can take a backup of your plugin settings by copying the text from the Plugin Settings Data in the “Backup and Import Settings” option in the Advanced settings tab. So in case if the current settings are not migrated properly, you can use this backup to retrieve your older settings.
Could you please check whether you are still using the free version of our plugin?
Please note that free and premium versions are different plugins entirely and the premium version has to be installed separately.
Please verify after installing the premium versions of our plugin
Can’t find what you need?
Browse our documentation or contact support to get your questions answered.
Select an item you’re concerned with
If you are trying to purchase using an American Express credit card, then please try purchasing the plugin with PayPal as the payment gateway instead of Stripe.
We offer a 30-day risk-free refund policy that ensures repayment of the amount committed during the purchase.
If you are facing any issues, you can reach back to us so that we can check whether it is possible to fix it from our side. Please refer to the below link for more details regarding Refunds Policy.
Please note that free and premium versions are different plugins entirely. At the time when you upgrade the plugin from free to the premium version, the free plugin settings will get automatically migrated to the premium version.
Please confirm whether all the settings that you had created in the free version have been migrated to the premium version after upgrading. If so you can safely deactivate and delete the free version from your site.
Unfortunately, the lifetime license option is not available at the moment.
The subscription is billed annually. A single license is valid only for one year from the date of purchase. It allows you to access the plugin updates and support for one year.
Please note that inorder to get the updates of our plugin a valid and activated license is required. So you need to renew the license every year
Additional Resources
Sections are collections of related fields that help you to organize your fields on the checkout page. Out of the box, WooCommerce has three sections of fields (Billing, Shipping, Additional Fields) on the checkout form. The Checkout Field Editor plugin lets you add additional sections apart from the default sections to the checkout page.
To learn more about sections and their configuration, see Custom sections.
You can upgrade the license to 5 sites from your themehigh My Account page.
Please follow the below steps to achieve the same.
Login to ThemeHigh My Account
“https://www.themehigh.com/login/“.
Click on the License Keys tab.
Under License Details click on “View Upgrades”.
There you can see the available upgrades and their upgrade cost.
Click on Upgrade License under the Action to proceed further.
You can activate the license in the staging/production sites. The license can be used in any number of sites however it can be activated only on one site at a time ( for single-site license).
If the license is already activated in your live site then you need to click on the button Deactivate in your Plugin License tab to deactivate the license from the live site so that you can use it on your staging site.
You can download the plugin file from your My Account page on our website.
The below articles may help you to download and install the plugin.
https://help.themehigh.com/hc/en-us/articles/4406560989209-Accessing-your-Account-Dashboard https://help.themehigh.com/hc/en-us/articles/4406561008665-Download-And-Install-Your-Plugin https://help.themehigh.com/hc/en-us/articles/4406546358169-Manage-License
You can cancel the Auto-Renew from your themehigh My Account page. Please refer to the below screenshot for more details.
A single license is enough for a multi-site network installation. You only need to activate the license on the main site.
Please note that when the network site activation is enabled, then the license can be activated only for the main site but not for the subsites. There will be a warning on the other site’s dashboard regarding the license not being activated. You can safely ignore this warning.
To activate the license for the individual sites then the network site activation should be disabled.
Further, if you would like to activate the license on a different WordPress website at the same time, you have to buy multiple licenses.
Could you please check after removing the activation from your ThemeHigh My Account page?
1. Log in to your Themehigh My Account page.
2. From the Payment History, navigate and click on the View Licenses link corresponding to the order ID.
3. Click on the Manage Sites tab which will direct you to the Manage License page.
4. You can manage anything related to plugin activation/deactivation from here.
5. Click on Deactivate site to clear the activation.
Once the license is deactivated, try to activate it once again.
You can download the invoice from your themehigh My Account page(Payment History >> Invoice >> Click on Download Invoice).
We believe that you are using the older version of our plugin.
In order to activate the license you need to manually download and then install the latest version of our plugin from your ThemeHigh account.
While updating the plugin, the |current plugin settings will get automatically migrated to the latest version of the plugin. Since you have a much older version of our plugin we suggest you to take the backup of the plugin settings. You can take a backup of your plugin settings by copying the text from the Plugin Settings Data in the “Backup and Import Settings” option in the Advanced settings tab. So in case if the current settings are not migrated properly, you can use this backup to retrieve your older settings.
Could you please check whether you are still using the free version of our plugin?
Please note that free and premium versions are different plugins entirely and the premium version has to be installed separately.
Please verify after installing the premium versions of our plugin
Can’t find what you need?
Browse our documentation or contact support to get your questions answered.
Select an item you’re concerned with
If you are trying to purchase using an American Express credit card, then please try purchasing the plugin with PayPal as the payment gateway instead of Stripe.
We offer a 30-day risk-free refund policy that ensures repayment of the amount committed during the purchase.
If you are facing any issues, you can reach back to us so that we can check whether it is possible to fix it from our side. Please refer to the below link for more details regarding Refunds Policy.
Please note that free and premium versions are different plugins entirely. At the time when you upgrade the plugin from free to the premium version, the free plugin settings will get automatically migrated to the premium version.
Please confirm whether all the settings that you had created in the free version have been migrated to the premium version after upgrading. If so you can safely deactivate and delete the free version from your site.
Unfortunately, the lifetime license option is not available at the moment.
The subscription is billed annually. A single license is valid only for one year from the date of purchase. It allows you to access the plugin updates and support for one year.
Please note that inorder to get the updates of our plugin a valid and activated license is required. So you need to renew the license every year
Additional Resources
Sections are collections of related fields that help you to organize your fields on the checkout page. Out of the box, WooCommerce has three sections of fields (Billing, Shipping, Additional Fields) on the checkout form. The Checkout Field Editor plugin lets you add additional sections apart from the default sections to the checkout page.
To learn more about sections and their configuration, see Custom sections.
You can upgrade the license to 5 sites from your themehigh My Account page.
Please follow the below steps to achieve the same.
Login to ThemeHigh My Account
“https://www.themehigh.com/login/“.
Click on the License Keys tab.
Under License Details click on “View Upgrades”.
There you can see the available upgrades and their upgrade cost.
Click on Upgrade License under the Action to proceed further.
You can activate the license in the staging/production sites. The license can be used in any number of sites however it can be activated only on one site at a time ( for single-site license).
If the license is already activated in your live site then you need to click on the button Deactivate in your Plugin License tab to deactivate the license from the live site so that you can use it on your staging site.
You can download the plugin file from your My Account page on our website.
The below articles may help you to download and install the plugin.
https://help.themehigh.com/hc/en-us/articles/4406560989209-Accessing-your-Account-Dashboard https://help.themehigh.com/hc/en-us/articles/4406561008665-Download-And-Install-Your-Plugin https://help.themehigh.com/hc/en-us/articles/4406546358169-Manage-License
You can cancel the Auto-Renew from your themehigh My Account page. Please refer to the below screenshot for more details.
A single license is enough for a multi-site network installation. You only need to activate the license on the main site.
Please note that when the network site activation is enabled, then the license can be activated only for the main site but not for the subsites. There will be a warning on the other site’s dashboard regarding the license not being activated. You can safely ignore this warning.
To activate the license for the individual sites then the network site activation should be disabled.
Further, if you would like to activate the license on a different WordPress website at the same time, you have to buy multiple licenses.
Could you please check after removing the activation from your ThemeHigh My Account page?
1. Log in to your Themehigh My Account page.
2. From the Payment History, navigate and click on the View Licenses link corresponding to the order ID.
3. Click on the Manage Sites tab which will direct you to the Manage License page.
4. You can manage anything related to plugin activation/deactivation from here.
5. Click on Deactivate site to clear the activation.
Once the license is deactivated, try to activate it once again.
You can download the invoice from your themehigh My Account page(Payment History >> Invoice >> Click on Download Invoice).
We believe that you are using the older version of our plugin.
In order to activate the license you need to manually download and then install the latest version of our plugin from your ThemeHigh account.
While updating the plugin, the |current plugin settings will get automatically migrated to the latest version of the plugin. Since you have a much older version of our plugin we suggest you to take the backup of the plugin settings. You can take a backup of your plugin settings by copying the text from the Plugin Settings Data in the “Backup and Import Settings” option in the Advanced settings tab. So in case if the current settings are not migrated properly, you can use this backup to retrieve your older settings.
Could you please check whether you are still using the free version of our plugin?
Please note that free and premium versions are different plugins entirely and the premium version has to be installed separately.
Please verify after installing the premium versions of our plugin
Can’t find what you need?
Browse our documentation or contact support to get your questions answered.
Select an item you’re concerned with
If you are trying to purchase using an American Express credit card, then please try purchasing the plugin with PayPal as the payment gateway instead of Stripe.
We offer a 30-day risk-free refund policy that ensures repayment of the amount committed during the purchase.
If you are facing any issues, you can reach back to us so that we can check whether it is possible to fix it from our side. Please refer to the below link for more details regarding Refunds Policy.
Please note that free and premium versions are different plugins entirely. At the time when you upgrade the plugin from free to the premium version, the free plugin settings will get automatically migrated to the premium version.
Please confirm whether all the settings that you had created in the free version have been migrated to the premium version after upgrading. If so you can safely deactivate and delete the free version from your site.
Unfortunately, the lifetime license option is not available at the moment.
The subscription is billed annually. A single license is valid only for one year from the date of purchase. It allows you to access the plugin updates and support for one year.
Please note that inorder to get the updates of our plugin a valid and activated license is required. So you need to renew the license every year
Additional Resources
Sections are collections of related fields that help you to organize your fields on the checkout page. Out of the box, WooCommerce has three sections of fields (Billing, Shipping, Additional Fields) on the checkout form. The Checkout Field Editor plugin lets you add additional sections apart from the default sections to the checkout page.
To learn more about sections and their configuration, see Custom sections.
You can upgrade the license to 5 sites from your themehigh My Account page.
Please follow the below steps to achieve the same.
Login to ThemeHigh My Account
“https://www.themehigh.com/login/“.
Click on the License Keys tab.
Under License Details click on “View Upgrades”.
There you can see the available upgrades and their upgrade cost.
Click on Upgrade License under the Action to proceed further.
You can activate the license in the staging/production sites. The license can be used in any number of sites however it can be activated only on one site at a time ( for single-site license).
If the license is already activated in your live site then you need to click on the button Deactivate in your Plugin License tab to deactivate the license from the live site so that you can use it on your staging site.
You can download the plugin file from your My Account page on our website.
The below articles may help you to download and install the plugin.
https://help.themehigh.com/hc/en-us/articles/4406560989209-Accessing-your-Account-Dashboard https://help.themehigh.com/hc/en-us/articles/4406561008665-Download-And-Install-Your-Plugin https://help.themehigh.com/hc/en-us/articles/4406546358169-Manage-License
You can cancel the Auto-Renew from your themehigh My Account page. Please refer to the below screenshot for more details.
A single license is enough for a multi-site network installation. You only need to activate the license on the main site.
Please note that when the network site activation is enabled, then the license can be activated only for the main site but not for the subsites. There will be a warning on the other site’s dashboard regarding the license not being activated. You can safely ignore this warning.
To activate the license for the individual sites then the network site activation should be disabled.
Further, if you would like to activate the license on a different WordPress website at the same time, you have to buy multiple licenses.
Could you please check after removing the activation from your ThemeHigh My Account page?
1. Log in to your Themehigh My Account page.
2. From the Payment History, navigate and click on the View Licenses link corresponding to the order ID.
3. Click on the Manage Sites tab which will direct you to the Manage License page.
4. You can manage anything related to plugin activation/deactivation from here.
5. Click on Deactivate site to clear the activation.
Once the license is deactivated, try to activate it once again.
You can download the invoice from your themehigh My Account page(Payment History >> Invoice >> Click on Download Invoice).
We believe that you are using the older version of our plugin.
In order to activate the license you need to manually download and then install the latest version of our plugin from your ThemeHigh account.
While updating the plugin, the |current plugin settings will get automatically migrated to the latest version of the plugin. Since you have a much older version of our plugin we suggest you to take the backup of the plugin settings. You can take a backup of your plugin settings by copying the text from the Plugin Settings Data in the “Backup and Import Settings” option in the Advanced settings tab. So in case if the current settings are not migrated properly, you can use this backup to retrieve your older settings.
Could you please check whether you are still using the free version of our plugin?
Please note that free and premium versions are different plugins entirely and the premium version has to be installed separately.
Please verify after installing the premium versions of our plugin
Can’t find what you need?
Browse our documentation or contact support to get your questions answered.
Select an item you’re concerned with
If you are trying to purchase using an American Express credit card, then please try purchasing the plugin with PayPal as the payment gateway instead of Stripe.
We offer a 30-day risk-free refund policy that ensures repayment of the amount committed during the purchase.
If you are facing any issues, you can reach back to us so that we can check whether it is possible to fix it from our side. Please refer to the below link for more details regarding Refunds Policy.
Please note that free and premium versions are different plugins entirely. At the time when you upgrade the plugin from free to the premium version, the free plugin settings will get automatically migrated to the premium version.
Please confirm whether all the settings that you had created in the free version have been migrated to the premium version after upgrading. If so you can safely deactivate and delete the free version from your site.
Unfortunately, the lifetime license option is not available at the moment.
The subscription is billed annually. A single license is valid only for one year from the date of purchase. It allows you to access the plugin updates and support for one year.
Please note that inorder to get the updates of our plugin a valid and activated license is required. So you need to renew the license every year
Additional Resources
Sections are collections of related fields that help you to organize your fields on the checkout page. Out of the box, WooCommerce has three sections of fields (Billing, Shipping, Additional Fields) on the checkout form. The Checkout Field Editor plugin lets you add additional sections apart from the default sections to the checkout page.
To learn more about sections and their configuration, see Custom sections.
You can upgrade the license to 5 sites from your themehigh My Account page.
Please follow the below steps to achieve the same.
Login to ThemeHigh My Account
“https://www.themehigh.com/login/“.
Click on the License Keys tab.
Under License Details click on “View Upgrades”.
There you can see the available upgrades and their upgrade cost.
Click on Upgrade License under the Action to proceed further.
You can activate the license in the staging/production sites. The license can be used in any number of sites however it can be activated only on one site at a time ( for single-site license).
If the license is already activated in your live site then you need to click on the button Deactivate in your Plugin License tab to deactivate the license from the live site so that you can use it on your staging site.
You can download the plugin file from your My Account page on our website.
The below articles may help you to download and install the plugin.
https://help.themehigh.com/hc/en-us/articles/4406560989209-Accessing-your-Account-Dashboard https://help.themehigh.com/hc/en-us/articles/4406561008665-Download-And-Install-Your-Plugin https://help.themehigh.com/hc/en-us/articles/4406546358169-Manage-License
You can cancel the Auto-Renew from your themehigh My Account page. Please refer to the below screenshot for more details.
A single license is enough for a multi-site network installation. You only need to activate the license on the main site.
Please note that when the network site activation is enabled, then the license can be activated only for the main site but not for the subsites. There will be a warning on the other site’s dashboard regarding the license not being activated. You can safely ignore this warning.
To activate the license for the individual sites then the network site activation should be disabled.
Further, if you would like to activate the license on a different WordPress website at the same time, you have to buy multiple licenses.
Could you please check after removing the activation from your ThemeHigh My Account page?
1. Log in to your Themehigh My Account page.
2. From the Payment History, navigate and click on the View Licenses link corresponding to the order ID.
3. Click on the Manage Sites tab which will direct you to the Manage License page.
4. You can manage anything related to plugin activation/deactivation from here.
5. Click on Deactivate site to clear the activation.
Once the license is deactivated, try to activate it once again.
You can download the invoice from your themehigh My Account page(Payment History >> Invoice >> Click on Download Invoice).
We believe that you are using the older version of our plugin.
In order to activate the license you need to manually download and then install the latest version of our plugin from your ThemeHigh account.
While updating the plugin, the |current plugin settings will get automatically migrated to the latest version of the plugin. Since you have a much older version of our plugin we suggest you to take the backup of the plugin settings. You can take a backup of your plugin settings by copying the text from the Plugin Settings Data in the “Backup and Import Settings” option in the Advanced settings tab. So in case if the current settings are not migrated properly, you can use this backup to retrieve your older settings.
Could you please check whether you are still using the free version of our plugin?
Please note that free and premium versions are different plugins entirely and the premium version has to be installed separately.
Please verify after installing the premium versions of our plugin
Can’t find what you need?
Browse our documentation or contact support to get your questions answered.
Select an item you’re concerned with
If you are trying to purchase using an American Express credit card, then please try purchasing the plugin with PayPal as the payment gateway instead of Stripe.
We offer a 30-day risk-free refund policy that ensures repayment of the amount committed during the purchase.
If you are facing any issues, you can reach back to us so that we can check whether it is possible to fix it from our side. Please refer to the below link for more details regarding Refunds Policy.
Please note that free and premium versions are different plugins entirely. At the time when you upgrade the plugin from free to the premium version, the free plugin settings will get automatically migrated to the premium version.
Please confirm whether all the settings that you had created in the free version have been migrated to the premium version after upgrading. If so you can safely deactivate and delete the free version from your site.
Unfortunately, the lifetime license option is not available at the moment.
The subscription is billed annually. A single license is valid only for one year from the date of purchase. It allows you to access the plugin updates and support for one year.
Please note that inorder to get the updates of our plugin a valid and activated license is required. So you need to renew the license every year
Additional Resources
Sections are collections of related fields that help you to organize your fields on the checkout page. Out of the box, WooCommerce has three sections of fields (Billing, Shipping, Additional Fields) on the checkout form. The Checkout Field Editor plugin lets you add additional sections apart from the default sections to the checkout page.
To learn more about sections and their configuration, see Custom sections.
You can upgrade the license to 5 sites from your themehigh My Account page.
Please follow the below steps to achieve the same.
Login to ThemeHigh My Account
“https://www.themehigh.com/login/“.
Click on the License Keys tab.
Under License Details click on “View Upgrades”.
There you can see the available upgrades and their upgrade cost.
Click on Upgrade License under the Action to proceed further.
You can activate the license in the staging/production sites. The license can be used in any number of sites however it can be activated only on one site at a time ( for single-site license).
If the license is already activated in your live site then you need to click on the button Deactivate in your Plugin License tab to deactivate the license from the live site so that you can use it on your staging site.
You can download the plugin file from your My Account page on our website.
The below articles may help you to download and install the plugin.
https://help.themehigh.com/hc/en-us/articles/4406560989209-Accessing-your-Account-Dashboard https://help.themehigh.com/hc/en-us/articles/4406561008665-Download-And-Install-Your-Plugin https://help.themehigh.com/hc/en-us/articles/4406546358169-Manage-License
You can cancel the Auto-Renew from your themehigh My Account page. Please refer to the below screenshot for more details.
A single license is enough for a multi-site network installation. You only need to activate the license on the main site.
Please note that when the network site activation is enabled, then the license can be activated only for the main site but not for the subsites. There will be a warning on the other site’s dashboard regarding the license not being activated. You can safely ignore this warning.
To activate the license for the individual sites then the network site activation should be disabled.
Further, if you would like to activate the license on a different WordPress website at the same time, you have to buy multiple licenses.
Could you please check after removing the activation from your ThemeHigh My Account page?
1. Log in to your Themehigh My Account page.
2. From the Payment History, navigate and click on the View Licenses link corresponding to the order ID.
3. Click on the Manage Sites tab which will direct you to the Manage License page.
4. You can manage anything related to plugin activation/deactivation from here.
5. Click on Deactivate site to clear the activation.
Once the license is deactivated, try to activate it once again.
You can download the invoice from your themehigh My Account page(Payment History >> Invoice >> Click on Download Invoice).
We believe that you are using the older version of our plugin.
In order to activate the license you need to manually download and then install the latest version of our plugin from your ThemeHigh account.
While updating the plugin, the |current plugin settings will get automatically migrated to the latest version of the plugin. Since you have a much older version of our plugin we suggest you to take the backup of the plugin settings. You can take a backup of your plugin settings by copying the text from the Plugin Settings Data in the “Backup and Import Settings” option in the Advanced settings tab. So in case if the current settings are not migrated properly, you can use this backup to retrieve your older settings.
Could you please check whether you are still using the free version of our plugin?
Please note that free and premium versions are different plugins entirely and the premium version has to be installed separately.
Please verify after installing the premium versions of our plugin
Can’t find what you need?
Browse our documentation or contact support to get your questions answered.
Select an item you’re concerned with
If you are trying to purchase using an American Express credit card, then please try purchasing the plugin with PayPal as the payment gateway instead of Stripe.
We offer a 30-day risk-free refund policy that ensures repayment of the amount committed during the purchase.
If you are facing any issues, you can reach back to us so that we can check whether it is possible to fix it from our side. Please refer to the below link for more details regarding Refunds Policy.
Please note that free and premium versions are different plugins entirely. At the time when you upgrade the plugin from free to the premium version, the free plugin settings will get automatically migrated to the premium version.
Please confirm whether all the settings that you had created in the free version have been migrated to the premium version after upgrading. If so you can safely deactivate and delete the free version from your site.
Unfortunately, the lifetime license option is not available at the moment.
The subscription is billed annually. A single license is valid only for one year from the date of purchase. It allows you to access the plugin updates and support for one year.
Please note that inorder to get the updates of our plugin a valid and activated license is required. So you need to renew the license every year
Additional Resources
Sections are collections of related fields that help you to organize your fields on the checkout page. Out of the box, WooCommerce has three sections of fields (Billing, Shipping, Additional Fields) on the checkout form. The Checkout Field Editor plugin lets you add additional sections apart from the default sections to the checkout page.
To learn more about sections and their configuration, see Custom sections.
You can upgrade the license to 5 sites from your themehigh My Account page.
Please follow the below steps to achieve the same.
Login to ThemeHigh My Account
“https://www.themehigh.com/login/“.
Click on the License Keys tab.
Under License Details click on “View Upgrades”.
There you can see the available upgrades and their upgrade cost.
Click on Upgrade License under the Action to proceed further.
You can activate the license in the staging/production sites. The license can be used in any number of sites however it can be activated only on one site at a time ( for single-site license).
If the license is already activated in your live site then you need to click on the button Deactivate in your Plugin License tab to deactivate the license from the live site so that you can use it on your staging site.
You can download the plugin file from your My Account page on our website.
The below articles may help you to download and install the plugin.
https://help.themehigh.com/hc/en-us/articles/4406560989209-Accessing-your-Account-Dashboard https://help.themehigh.com/hc/en-us/articles/4406561008665-Download-And-Install-Your-Plugin https://help.themehigh.com/hc/en-us/articles/4406546358169-Manage-License
You can cancel the Auto-Renew from your themehigh My Account page. Please refer to the below screenshot for more details.
A single license is enough for a multi-site network installation. You only need to activate the license on the main site.
Please note that when the network site activation is enabled, then the license can be activated only for the main site but not for the subsites. There will be a warning on the other site’s dashboard regarding the license not being activated. You can safely ignore this warning.
To activate the license for the individual sites then the network site activation should be disabled.
Further, if you would like to activate the license on a different WordPress website at the same time, you have to buy multiple licenses.
Could you please check after removing the activation from your ThemeHigh My Account page?
1. Log in to your Themehigh My Account page.
2. From the Payment History, navigate and click on the View Licenses link corresponding to the order ID.
3. Click on the Manage Sites tab which will direct you to the Manage License page.
4. You can manage anything related to plugin activation/deactivation from here.
5. Click on Deactivate site to clear the activation.
Once the license is deactivated, try to activate it once again.
You can download the invoice from your themehigh My Account page(Payment History >> Invoice >> Click on Download Invoice).
We believe that you are using the older version of our plugin.
In order to activate the license you need to manually download and then install the latest version of our plugin from your ThemeHigh account.
While updating the plugin, the |current plugin settings will get automatically migrated to the latest version of the plugin. Since you have a much older version of our plugin we suggest you to take the backup of the plugin settings. You can take a backup of your plugin settings by copying the text from the Plugin Settings Data in the “Backup and Import Settings” option in the Advanced settings tab. So in case if the current settings are not migrated properly, you can use this backup to retrieve your older settings.
Could you please check whether you are still using the free version of our plugin?
Please note that free and premium versions are different plugins entirely and the premium version has to be installed separately.
Please verify after installing the premium versions of our plugin
Can’t find what you need?
Browse our documentation or contact support to get your questions answered.
Select an item you’re concerned with
If you are trying to purchase using an American Express credit card, then please try purchasing the plugin with PayPal as the payment gateway instead of Stripe.
We offer a 30-day risk-free refund policy that ensures repayment of the amount committed during the purchase.
If you are facing any issues, you can reach back to us so that we can check whether it is possible to fix it from our side. Please refer to the below link for more details regarding Refunds Policy.
Please note that free and premium versions are different plugins entirely. At the time when you upgrade the plugin from free to the premium version, the free plugin settings will get automatically migrated to the premium version.
Please confirm whether all the settings that you had created in the free version have been migrated to the premium version after upgrading. If so you can safely deactivate and delete the free version from your site.
Unfortunately, the lifetime license option is not available at the moment.
The subscription is billed annually. A single license is valid only for one year from the date of purchase. It allows you to access the plugin updates and support for one year.
Please note that inorder to get the updates of our plugin a valid and activated license is required. So you need to renew the license every year
Additional Resources
Sections are collections of related fields that help you to organize your fields on the checkout page. Out of the box, WooCommerce has three sections of fields (Billing, Shipping, Additional Fields) on the checkout form. The Checkout Field Editor plugin lets you add additional sections apart from the default sections to the checkout page.
To learn more about sections and their configuration, see Custom sections.
You can upgrade the license to 5 sites from your themehigh My Account page.
Please follow the below steps to achieve the same.
Login to ThemeHigh My Account
“https://www.themehigh.com/login/“.
Click on the License Keys tab.
Under License Details click on “View Upgrades”.
There you can see the available upgrades and their upgrade cost.
Click on Upgrade License under the Action to proceed further.
You can activate the license in the staging/production sites. The license can be used in any number of sites however it can be activated only on one site at a time ( for single-site license).
If the license is already activated in your live site then you need to click on the button Deactivate in your Plugin License tab to deactivate the license from the live site so that you can use it on your staging site.
You can download the plugin file from your My Account page on our website.
The below articles may help you to download and install the plugin.
https://help.themehigh.com/hc/en-us/articles/4406560989209-Accessing-your-Account-Dashboard https://help.themehigh.com/hc/en-us/articles/4406561008665-Download-And-Install-Your-Plugin https://help.themehigh.com/hc/en-us/articles/4406546358169-Manage-License
You can cancel the Auto-Renew from your themehigh My Account page. Please refer to the below screenshot for more details.
A single license is enough for a multi-site network installation. You only need to activate the license on the main site.
Please note that when the network site activation is enabled, then the license can be activated only for the main site but not for the subsites. There will be a warning on the other site’s dashboard regarding the license not being activated. You can safely ignore this warning.
To activate the license for the individual sites then the network site activation should be disabled.
Further, if you would like to activate the license on a different WordPress website at the same time, you have to buy multiple licenses.
Could you please check after removing the activation from your ThemeHigh My Account page?
1. Log in to your Themehigh My Account page.
2. From the Payment History, navigate and click on the View Licenses link corresponding to the order ID.
3. Click on the Manage Sites tab which will direct you to the Manage License page.
4. You can manage anything related to plugin activation/deactivation from here.
5. Click on Deactivate site to clear the activation.
Once the license is deactivated, try to activate it once again.
You can download the invoice from your themehigh My Account page(Payment History >> Invoice >> Click on Download Invoice).
We believe that you are using the older version of our plugin.
In order to activate the license you need to manually download and then install the latest version of our plugin from your ThemeHigh account.
While updating the plugin, the |current plugin settings will get automatically migrated to the latest version of the plugin. Since you have a much older version of our plugin we suggest you to take the backup of the plugin settings. You can take a backup of your plugin settings by copying the text from the Plugin Settings Data in the “Backup and Import Settings” option in the Advanced settings tab. So in case if the current settings are not migrated properly, you can use this backup to retrieve your older settings.
Could you please check whether you are still using the free version of our plugin?
Please note that free and premium versions are different plugins entirely and the premium version has to be installed separately.
Please verify after installing the premium versions of our plugin
Can’t find what you need?
Browse our documentation or contact support to get your questions answered.
Select an item you’re concerned with
If you are trying to purchase using an American Express credit card, then please try purchasing the plugin with PayPal as the payment gateway instead of Stripe.
We offer a 30-day risk-free refund policy that ensures repayment of the amount committed during the purchase.
If you are facing any issues, you can reach back to us so that we can check whether it is possible to fix it from our side. Please refer to the below link for more details regarding Refunds Policy.
Please note that free and premium versions are different plugins entirely. At the time when you upgrade the plugin from free to the premium version, the free plugin settings will get automatically migrated to the premium version.
Please confirm whether all the settings that you had created in the free version have been migrated to the premium version after upgrading. If so you can safely deactivate and delete the free version from your site.
Unfortunately, the lifetime license option is not available at the moment.
The subscription is billed annually. A single license is valid only for one year from the date of purchase. It allows you to access the plugin updates and support for one year.
Please note that inorder to get the updates of our plugin a valid and activated license is required. So you need to renew the license every year
Additional Resources
Sections are collections of related fields that help you to organize your fields on the checkout page. Out of the box, WooCommerce has three sections of fields (Billing, Shipping, Additional Fields) on the checkout form. The Checkout Field Editor plugin lets you add additional sections apart from the default sections to the checkout page.
To learn more about sections and their configuration, see Custom sections.
You can upgrade the license to 5 sites from your themehigh My Account page.
Please follow the below steps to achieve the same.
Login to ThemeHigh My Account
“https://www.themehigh.com/login/“.
Click on the License Keys tab.
Under License Details click on “View Upgrades”.
There you can see the available upgrades and their upgrade cost.
Click on Upgrade License under the Action to proceed further.
You can activate the license in the staging/production sites. The license can be used in any number of sites however it can be activated only on one site at a time ( for single-site license).
If the license is already activated in your live site then you need to click on the button Deactivate in your Plugin License tab to deactivate the license from the live site so that you can use it on your staging site.
You can download the plugin file from your My Account page on our website.
The below articles may help you to download and install the plugin.
https://help.themehigh.com/hc/en-us/articles/4406560989209-Accessing-your-Account-Dashboard https://help.themehigh.com/hc/en-us/articles/4406561008665-Download-And-Install-Your-Plugin https://help.themehigh.com/hc/en-us/articles/4406546358169-Manage-License
You can cancel the Auto-Renew from your themehigh My Account page. Please refer to the below screenshot for more details.
A single license is enough for a multi-site network installation. You only need to activate the license on the main site.
Please note that when the network site activation is enabled, then the license can be activated only for the main site but not for the subsites. There will be a warning on the other site’s dashboard regarding the license not being activated. You can safely ignore this warning.
To activate the license for the individual sites then the network site activation should be disabled.
Further, if you would like to activate the license on a different WordPress website at the same time, you have to buy multiple licenses.
Could you please check after removing the activation from your ThemeHigh My Account page?
1. Log in to your Themehigh My Account page.
2. From the Payment History, navigate and click on the View Licenses link corresponding to the order ID.
3. Click on the Manage Sites tab which will direct you to the Manage License page.
4. You can manage anything related to plugin activation/deactivation from here.
5. Click on Deactivate site to clear the activation.
Once the license is deactivated, try to activate it once again.
You can download the invoice from your themehigh My Account page(Payment History >> Invoice >> Click on Download Invoice).
We believe that you are using the older version of our plugin.
In order to activate the license you need to manually download and then install the latest version of our plugin from your ThemeHigh account.
While updating the plugin, the |current plugin settings will get automatically migrated to the latest version of the plugin. Since you have a much older version of our plugin we suggest you to take the backup of the plugin settings. You can take a backup of your plugin settings by copying the text from the Plugin Settings Data in the “Backup and Import Settings” option in the Advanced settings tab. So in case if the current settings are not migrated properly, you can use this backup to retrieve your older settings.
Could you please check whether you are still using the free version of our plugin?
Please note that free and premium versions are different plugins entirely and the premium version has to be installed separately.
Please verify after installing the premium versions of our plugin
Can’t find what you need?
Browse our documentation or contact support to get your questions answered.
Can’t find what you need?
Submit a ticketSelect a plugin you need help with
Select an item you’re concerned with
Select an item you’re concerned with
You can achieve your requirement by making the fee a flat fee by enabling the option “Apply price as Flat fee” inside the Price Details tab.
You can achieve this by creating a field and providing the price type as Character Count, then providing the Price and per Character as per your requirement.
After that, please provide the Min. Unit value as “5”.
Please refer to the below screenshot for more details.
Please enable the option “Show price table” from the “Price Table” inside the plugin’s Advanced Settings tab
Please disable the option “Display price label along with field input box” inside the Price Details tab of the field.
Let us explain how Dynamic pricing works by using a number field. If you have provided a price of 10 per 1 unit for the field, then on the product page, if you provide value 2 in the number field, the price added will be 20 to the product price.
Can’t find what you need?
Browse our documentation or contact support to get your questions answered.
Select an item you’re concerned with
Please note that this error can be occurred due to two reasons.
1. Max_input_vars is having a low value.
We believe that the issue is due to the low value (1000) for the run-time configuration property max_input_vars. Could you please increase the value of max_input_vars to 3000 or 5000 and verify once again from your side. The following article can help you to increase max_input_vars value:
https://support.undsgn.com/hc/en-us/articles/213459869-Max-Input-Vars
2. Clicking on Save changes without making any modification.
Please use valign in the Wrapper class of the Radio field.
We are passing our fields and their values to the below hooks :
1) woocommerce_before_single_product
2) woocommerce_before_add_to_cart_button or woocommerce_after_add_to_cart_button
If the above hooks are available in the “single product page template” then the extra fields will be displayed in that location.
Please verify whether the issue is getting resolved after hard-refreshing the page?
To hard refresh in windows:- Ctrl + Shift and click R.
To hard refresh in Mac books:- ⌘ Cmd and ⇧ Shift and then press R.
Please try adding the below code snippet in your child theme’s functions.php file in order to resolve this issue.
add_filter('thwepo_product_price_placeholder', 'thwepo_price_placeholder');
function thwepo_price_placeholder($price_class){
$price_class = '.elementor-widget-woocommerce-product-price .price';
return $price_class ;
}
Please check after enabling the option “Disable Enhanced Select(Select2)” for select fields.” in the Other Settings tab inside the Advanced Settings tab.
Global Attributes: Once defined, these attributes will be available to add for all the products. They will be listed in the attributes section of the product, from where you can choose them from the dropdown.
Local Attributes: While global attributes are available to select throughout for all products, local attributes are those which are custom added to a particular product from the attributes section inside the product details.
We are saving the Extra Product Options data as order item meta data.
You can retrieve the value using the below function.
wc_get_order_item_meta($item_id, $field_name, true);
Can’t find what you need?
Browse our documentation or contact support to get your questions answered.
Select an item you’re concerned with
Could you please try adding the below hook in your child theme’s functions.php file.
add_filter(‘thwepo_include_jquery_ui_i18n’,’__return_false’);
Please provide the value “+1d” in the Default Date field inside the Basic Info tab of the Date Picker field.
Please select Saturday and Sunday from the Disabled Days field inside the Basic Info tab of Date Picker field.
You can achieve this by providing the value 0d in the Min.Date field inside the Basic Info tab of the Date Picker field type.
You can use the below hook in your child theme’s functions.php in order to set Monday as the first day of the week on the calendar.
function thwepo_date_picker_first_day($day, $name){
return 1;
}
add_filter(‘thwepo_date_picker_first_day’, ‘thwepo_date_picker_first_day’, 10, 2);
Please provide a value in the Min. Date field in the Basic Info tab of the datepicker field. For example provide +1d for next day
Can’t find what you need?
Browse our documentation or contact support to get your questions answered.
Select an item you’re concerned with
You can achieve your requirement by configuring Display Rules based on Option Values. Please refer to the below links for more details regarding the same.
Please note that you have to use the Option Values in the third field Inside the Display Rules tab while configuring Display Rules based on the options of a Radio or a Select field.
You can achieve this by following the steps given in the below link.
Please note that while configuring the conditional rule based on the Global attribute, it should be configured in the below format:
pa_Attribute slug name:Term slug name
You can achieve this by following the steps given in the below link.
Please note that while configuring the conditional rule based on the local attribute, it should be configured in the below format as shown in the screenshot:
Can’t find what you need?
Browse our documentation or contact support to get your questions answered.
Select an item you’re concerned with
Yes, our Extra Product Options for WooCommerce plugin is compatible with the Polylang translation plugin.
You can translate dynamically added strings of fields in the polylang string translation interface. Almost, you need “Polylang for WooCommerce” addon.
For the strings in the plugin file, you have to use the WordPress default translation method.
Yes, our plugin is compatible with the WPML plugin. The below link may help you to translate the texts using WPML
https://wpml.org/documentation/getting-started-guide/theme-localization/
To translate any texts missed out by WooCommerce, you need to create translation files (.po and .mo files) for each language.
You may use the POT file available in the plugin language folder(wp-content/plugins/woocommerce-extra-product-options-pro/languages/woocommerce-extra-product-options-pro.pot) to create the translation files(.po and .mo files).
If you are not familiar with .pot, .po and .mo files, you can refer to the below link that will assist you in creating the .po and .mo files.
http://www.enquerer.com/how-to-translate-wordpress-plugins-or-themes-using-poedit-software/
Please note that you need to manually add the details in the .pot file before creating the .po and .mo file.
You need to add the below format in the pot file:
msgid “your_field_label”
msgstr “”
For example, if the label of your field is “Date” which you need to translate then you need to provide the below details in your pot file before translation.
msgid “Date”
msgstr “”
Can’t find what you need?
Browse our documentation or contact support to get your questions answered.
Select an item you’re concerned with
Could you please verify whether you are using the Ajax add to cart method? If so, please disable it and verify it from your side.
The uploaded file will be displayed as a clickable link along with the product on the Thank You page, Order Details page, and so on. So you can view the uploaded file by just clicking on this image link, which will open in a new window.
The uploaded files will be saved in the folder uploads/thwepo_uploads/.
Can’t find what you need?
Browse our documentation or contact support to get your questions answered.
Select an item you’re concerned with
Select an item you’re concerned with
Please use valign in the Wrapper class of the Radio field.
Please note that this error can be occurred due to two reasons.
1. Max_input_vars is having a low value.
We believe that the issue is due to the low value (1000) for the run-time configuration property max_input_vars. Could you please increase the value of max_input_vars to 3000 or 5000 and verify once again from your side. The following article can help you to increase max_input_vars value:
https://support.undsgn.com/hc/en-us/articles/213459869-Max-Input-Vars
2. Clicking on Save changes without making any modification.
Please enable the option “User Meta Data” inside the field’s Basic Details tab.
Please be informed that the fields created in the billing and shipping section will be available in the Addresses tab on the My Account page.
The custom fields created in the Additional Fields section or a newly created section will be available in the “Account details” tab on the My Account page.
Please enable the option “User Meta Data” inside the field’s Basic Details tab.
Please note that this error is due to the removal/ disabling of the billing_country/shipping_country field from the checkout page. Please be informed that it is mandatory to have a country field on the checkout page. You can solve this issue by enabling the country field in the billing and shipping section.
Further, if you are selling your products only to few countries and you don’t want to let the customer select other countries from the checkout page. Instead of deleting the default country field, you can achieve your requirement by navigating to WooCommerce>>Settings>>General>>General options>>Selling location(s), select the option Sell to specific countries and select the Countries as per your requirement.
Please note that this error is due to the removal/ disabling of the billing_country/shipping_country field from the checkout page
Please be informed that when you provide validation for the state field or zip code field in any section, it is mandatory to have an active country field.
Could you please verify this after enabling the default country fields in the billing and shipping section?
The fields created using our plugin are saved in the wp_postmeta table. You can retrieve the value of the custom field from the database by using the below function.
For order metadata, you can use the below function:
$order_meta = get_post_meta( $order_id, $field_name, true );
If you configure the field as User metadata then those fields are saved in the wp_usermeta table. You can retrieve the value from the database by using the below function.
$user_meta = get_user_meta( $user_id, $field_name, true );
You can use the “Address Format Override” feature available in our plugin to achieve the same
Please refer to the below link for more details regarding the Address format Override feature.
https://www.themehigh.com/docs/include-new-fields-in-address-format/
Please go through the attached PDF which will help you in setting “Address format”
Please note that each country will have different address formats so you may need to override the address format for each country.
Unfortunately, it is not possible to make a field required and not required based on the conditional rule.
However, you can create two fields and set one as required and the other as not required and can conditionally show these fields using the Display Rule feature.
Please refer to the below link for more details regarding Display Rules.
https://www.themehigh.com/docs/conditional-rules-for-woocommerce-checkout-fields-display-rules/
Please verify whether the issue is getting resolved after hard-refreshing the page?
To hard refresh in windows:- Ctrl + Shift and click R.
To hard refresh in Mac books:- ⌘ Cmd and ⇧ Shift and then press R.
Can you please verify whether you are using the Advanced Custom Fields plugin? The Advanced Custom Fields plugin hides the custom fields section on the order detail page for better performance.
Using the below filter we can show the custom fields section on the order details page.
add_filter( 'acf/settings/remove_wp_meta_box', '__return_false' );
You can refer to the below link for more details.
https://www.advancedcustomfields.com/blog/acf-pro-5-5-13-update/
Please be informed that the text “optional” displayed in brackets along with the label of the fields is a default WooCommerce property.
However, you can try adding the below style in your Additional CSS file to remove the text “optional”.
body.woocommerce-checkout .woocommerce form .form-row .optional{
display: none ;
}
1. Navigate to Dashboard >> WooCommerce >> Settings
2. Select the Shipping tab.
3. Select the option “Default to customer billing address” under the Shipping destination section.
4. Click on Save changes.
In order to show the description without getting hidden, please add the below code in your child theme’s functions.php file.
add_filter('thwcfe_woocommerce_form_field_description_class', 'th34ed_override_checkout_field_description_class', 10, 2);
function th34ed_override_checkout_field_description_class($class, $field_name) {
$class = array('thcf-description');
return $class;
}
Please follow the below steps to achieve your requirement.
1. Leave the first option blank (both Option Text and Option Value).
2. Provide a text in the Placeholder field(eg: Choose an option).
Refer screenshot for more details.
Please follow the below steps to style a field.
1. Add the class names in the Wrapper Class field inside the Display Styles tab of the field.
2. Now based on the class name provided add the corresponding style in your Additional CSS file.
.teststyling {
font-weight: 600;
}
Can’t find what you need?
Browse our documentation or contact support to get your questions answered.
Select an item you’re concerned with
Please configure Display Rules based on the country by following the below link.
Please note that you have to provide the corresponding Country code in the third field (For eg: GB for United Kingdom
You can refer to the below link which will help you in configuring Display Rules based on the shipping method.
Also, please enable the option “Enable conditional rules based on Payment & Shipping methods” in the Other settings inside the Advanced Settings tab.
You can refer to the below link which will guide you in configuring Display Rules based on the Payment method.
Also, please enable the option “Enable conditional rules based on Payment & Shipping methods” in the Other settings inside the Advanced Settings tab.
You can achieve this by using the Display Rule feature available in our plugin. Please refer to the below link for more details.
Please note that you have to use the Option Values in the third field Inside the Display Rules tab while configuring Display Rules based on the options of a Radio or a Select field.
Can’t find what you need?
Browse our documentation or contact support to get your questions answered.
Select an item you’re concerned with
Please add the below filters in your child theme’s functions.php file.
add_filter(‘thwcfe_display_field_option_price’, ‘__return_false’);
add_filter(‘thwcfe_display_field_price’, ‘__return_false’);
You can achieve this by creating a checkbox field and provide a price with a negative in front of the price inside the Price Details tab
Can’t find what you need?
Browse our documentation or contact support to get your questions answered.
Select an item you’re concerned with
Please check by adding the below code snippet in your child theme’s functions.php file.
add_filter('thwcfe_change_file_upload_btn_text','thwcfe_change_file_upload_btn_text',2,10);
function thwcfe_change_file_upload_btn_text($text,$key){
if($key == 'field_name'){
$text = 'Télécharger un fichier';
}
return $text;
}
In the above code, please replace the text “Télécharger un fichier” with the custom text that you would like to display on the checkout page.
Also, replace field_name with your File Upload field name.
The uploaded file will be displayed as a clickable link on the Thank You page, Order Details page, and so on. So you can view the uploaded file by just clicking on the image link, which will open in a new window. For this, you need to enable the option “Display in Thank You Page“, “Display in Order Detail Pages” and so on inside the field’s Display Settings.
The uploaded files will be saved in the folder uploads/thwcfe_uploads/.
Can’t find what you need?
Browse our documentation or contact support to get your questions answered.
Select an item you’re concerned with
Unfortunately, there is no direct option available in our plugin to achieve this requirement. However, you can add the below filter function in your child theme’s functions.php to provide the OFF value.
function thwcfe_checkbox_field_off_value($off_value, $name){
if($name === 'field_name'){
$off_value = 'No';
}
return $off_value;
}
add_filter('thwcfe_checkbox_field_off_value', 'thwcfe_checkbox_field_off_value', 10, 2);
Please replace the field_name in the above code with your corresponding Checkbox field name.
Also, please provide “Yes” in the Value field inside the Checkbox field’s Basic details tab.
Can’t find what you need?
Browse our documentation or contact support to get your questions answered.
Select an item you’re concerned with
Unfortunately, currently, it is impossible to change the format of the HTML date type, the Date field is an HTML date type field in which the format is depending upon the default date settings in the user system and the browser used.
Further, you can find a suitable solution by referring to the below link.
https://stackoverflow.com/questions/7372038/is-there-any-way-to-change-input-type-date-format
Can’t find what you need?
Browse our documentation or contact support to get your questions answered.
Select an item you’re concerned with
You can translate dynamically added strings of checkout fields in the polylang string translation interface. Almost, you need “Polylang for WooCommerce” addon.
For the strings in the plugin file, you have to use The Loco translate or WordPress default translation method.
Our plugin is compatible with WPML translation plugin.
The below link may help you to translate the texts using WPML.
https://wpml.org/documentation/getting-started-guide/theme-localization/
To translate any texts missed out by WooCommerce, you need to create translation files (.po and .mo files) for each language.
You may use the POT file available in the plugin language folder(woocommerce-checkout-field-editor-pro\languages\woocommerce-checkout-field-editor-pro.pot) to create the translation files(.po and .mo files).
If you are not familiar with .pot, .po and .mo files, you can refer to the below link that will assist you in creating the .po and .mo files.
http://www.enquerer.com/how-to-translate-wordpress-plugins-or-themes-using-poedit-software/
Please note that you need to manually add the details in the .pot file before creating the .po and .mo file.
You need to add the below format in the pot file:
msgid “your_field_label”
msgstr “”
For example, if the label of your field is “Date” which you need to translate then you need to provide the below details in your pot file before translation.
msgid “Date”
msgstr “”
Can’t find what you need?
Browse our documentation or contact support to get your questions answered.
Select an item you’re concerned with
Please provide a value in the Min. Date field in the Basic Info tab of the Date Picker field type. For example provide +1d for next day.
Please provide the value “+1d” in the Default Date field inside the Basic Info tab of the Date Picker field type.
Please select Saturday and Sunday from the Disabled Days field inside the Basic Info tab of Date Picker field type.
You can achieve this by providing the value 0d in the Min.Date field inside the Basic Info tab of the Date Picker field type.
You can use the below hook in your child theme’s functions.php in order to set Monday as the first day of the week on the calendar.
function thwcfe_date_picker_first_day($day, $name){
return 1;
}
add_filter(‘thwcfe_date_picker_first_day’, ‘thwcfe_date_picker_first_day’, 10, 2);
Can’t find what you need?
Browse our documentation or contact support to get your questions answered.
Select an item you’re concerned with
You can achieve this by providing the value 0h in the Start Time field inside the Basic Info tab of the Time Picker field type.
Please check after linking the date picker field with the time picker field.
You can achieve this by providing the corresponding Date Picker field name inside the Linked Date field as shown in the below screenshot.
You can follow the below steps to achieve your requirement.
Create two time picker fields one for normal days and another one for Sundays.
Now, for the first time picker field, provide the Min. Time as 7:00 AM and Max. Time as 11:00AM .
And, configure Min .Time and Max .time for the second time picker field as per your requirement.
Now configure Display Rules for the two Time picker fields based on the days selected from the date picker field. You have to select the condition Day equals to.
Please note that the value in the third field should be entered as the first three letters of the days(“SUN”, ”MON”, ”TUE” and so on). Please refer to the below screenshot for more details.
Can’t find what you need?
Browse our documentation or contact support to get your questions answered.
Select an item you’re concerned with
Select an item you’re concerned with
Please note that this error can be occurred due to two reasons.
1. Max_input_vars is having a low value.
We believe that the issue is due to the low value (1000) for the run-time configuration property max_input_vars. Could you please increase the value of max_input_vars to 3000 or 5000 and verify once again from your side. The following article can help you to increase max_input_vars value:
https://support.undsgn.com/hc/en-us/articles/213459869-Max-Input-Vars
2. Clicking on Save changes without making any modification.
Can’t find what you need?
Browse our documentation or contact support to get your questions answered.
Select an item you’re concerned with
Select an item you’re concerned with
Please note that this error can be occurred due to two reasons.
1. Max_input_vars is having a low value.
We believe that the issue is due to the low value (1000) for the run-time configuration property max_input_vars. Could you please increase the value of max_input_vars to 3000 or 5000 and verify once again from your side. The following article can help you to increase max_input_vars value:
https://support.undsgn.com/hc/en-us/articles/213459869-Max-Input-Vars
2. Clicking on Save changes without making any modification.
Please be informed that the fields of the Checkout Field Editor plugin will be passed to the default WooCommerce hooks.The email customizer lets the checkout fields display anywhere in the email template using a shortcode:
[WCFE name='field_name' label='field_label']
Using the shortcode given below, you can display the value without a label. Also, try not to use double quotes inside the shortcode.
[WCFE name='field_name']
Please refer to the below link for more details regarding the same.
Can’t find what you need?
Browse our documentation or contact support to get your questions answered.
Select an item you’re concerned with
Select an item you’re concerned with
Please note that this error can be occurred due to two reasons.
1. Max_input_vars is having a low value.
We believe that the issue is due to the low value (1000) for the run-time configuration property max_input_vars. Could you please increase the value of max_input_vars to 3000 or 5000 and verify once again from your side. The following article can help you to increase max_input_vars value:
https://support.undsgn.com/hc/en-us/articles/213459869-Max-Input-Vars
2. Clicking on Save changes without making any modification.
Please check whether the page is loading after refreshing the permalinks by navigating to Dashboard >> Settings >> Permalinks >> Click Save Changes.
Can’t find what you need?
Browse our documentation or contact support to get your questions answered.
Select an item you’re concerned with
Select an item you’re concerned with
Please note that this error can be occurred due to two reasons.
1. Max_input_vars is having a low value.
We believe that the issue is due to the low value (1000) for the run-time configuration property max_input_vars. Could you please increase the value of max_input_vars to 3000 or 5000 and verify once again from your side. The following article can help you to increase max_input_vars value:
https://support.undsgn.com/hc/en-us/articles/213459869-Max-Input-Vars
2. Clicking on Save changes without making any modification.
Please enable the option “Hide the next button for the last step” in the “Next and Previous Button Settings” menu inside the Button Settings tab.
Please enable the option “Show order review and payment on right side” in the Other Step Settings menu inside the Advanced Settings tab.
Please enable the option “Include Login step” in the Other Step-Settings menu inside the Advanced Settings tab.
Please check by adding the below code snippet in your child theme’s functions.php file.
add_filter('thwmsc_steps_front_end', 'thwmsc_remove_custom_step_login', 11);
function thwmsc_remove_custom_step_login($settings){
if(is_user_logged_in() && array_key_exists('login', $settings)){
unset($settings['login']);
}
return $settings;
}
Can’t find what you need?
Browse our documentation or contact support to get your questions answered.
Select an item you’re concerned with
Select an item you’re concerned with
Please note that this error can be occurred due to two reasons.
1. Max_input_vars is having a low value.
We believe that the issue is due to the low value (1000) for the run-time configuration property max_input_vars. Could you please increase the value of max_input_vars to 3000 or 5000 and verify once again from your side. The following article can help you to increase max_input_vars value:
https://support.undsgn.com/hc/en-us/articles/213459869-Max-Input-Vars
2. Clicking on Save changes without making any modification.
Can’t find what you need?
Browse our documentation or contact support to get your questions answered.
Select an item you’re concerned with
Select an item you’re concerned with
Please note that this error can be occurred due to two reasons.
1. Max_input_vars is having a low value.
We believe that the issue is due to the low value (1000) for the run-time configuration property max_input_vars. Could you please increase the value of max_input_vars to 3000 or 5000 and verify once again from your side. The following article can help you to increase max_input_vars value:
https://support.undsgn.com/hc/en-us/articles/213459869-Max-Input-Vars
2. Clicking on Save changes without making any modification.
Can’t find what you need?
Browse our documentation or contact support to get your questions answered.
Select an item you’re concerned with
Select an item you’re concerned with
Please note that this error can be occurred due to two reasons.
1. Max_input_vars is having a low value.
We believe that the issue is due to the low value (1000) for the run-time configuration property max_input_vars. Could you please increase the value of max_input_vars to 3000 or 5000 and verify once again from your side. The following article can help you to increase max_input_vars value:
https://support.undsgn.com/hc/en-us/articles/213459869-Max-Input-Vars
2. Clicking on Save changes without making any modification.
Please add the below style in your Additional CSS file.
a.reset_variations.thwvs-variation-link {
display: none !important;
}
You can achieve this by providing the default variation in the “Default Form Values” field inside the Products>>Edit product>> Variations.
Global Attributes: Once defined, these attributes will be available to add for all the products. They will be listed in the attributes section of the product, from where you can choose them from the dropdown.
Local Attributes: While global attributes are available to select throughout for all products, local attributes are those which are custom added to a particular product from the attributes section inside the product details.
Please follow the below steps to resolve this issue.
Navigate to Dashboard>>Products>> Swatches Options>> Global Settings, and in the field “Ajax variation threshold” provide a value that is more than your number of product variations.
Can’t find what you need?
Browse our documentation or contact support to get your questions answered.
Can’t find what you need?
Submit a ticket