Having trouble with the Latest Version 2.1.0?

1. My website seems to be broken after updating to the latest version of Multi-step checkout. How can I fix it?

Ans.) This issue occurs only if the cache is not cleared. So, it is advised to clear the cache and refresh your website.

To hard refresh in windows:- Ctrl + Shift and click R.

To hard refresh in Mac books:- ⌘ Cmd and ⇧ Shift and then press R.

If you still face any issues, please do not hesitate to contact our support team.

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2. Can I roll back to my older layouts?

Ans.) Yes, you can go back to your older layouts by adding the filter below in your child theme’s functions.php.

add_filter('thwmscp_new_layout_class', 'roll_back_to_old_layouts');

function roll_back_to_old_layouts() {

    $class = ' ';

    return $class;

}

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3. Vertical layouts seem to be broken due to less space. How to fix it?

Ans.) This occurs when the step section width and step content width are not properly configured. So, when you choose any of the vertical layouts from the Display Layouts tab, the Step Section Width and Step Content Width options get displayed below. Provide an appropriate width for both options, so that the layout appears without any issues.

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4. My layout got broken after switching from one layout to another. How can I fix it?

Ans.) For switching to a new layout, click on the Reset to default button from Display Settings before you choose a new layout for your checkout step. So that the new layout appears without any further issues.

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5. I am not happy with the new UI of the plugin or my site seems to be broken after updating to the latest version. What should I do?

Ans.) In such situations, you can clear the cache and refresh your website. The website works as normal. If you are still facing problems or need to revert to the previous version of the plugin, please contact our support to get an appropriate solution.